--000000000000aaef14063f283e9b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The good news is that this communication from UPS was from RR Donnelly, our old brand center provider and not Mimeo, our new vendor! > > ---------- Forwarded message --------- > From: > Date: Thu, Sep 18, 2025 at 12:16=E2=80=AFPM > Subject: RE: 1Z42W7A26820359075 > To: > > > Hi, > > This is UPS Canada. > > We have a shipment for THEKEY LLC from RR DONNELLEY entering Canada that > requires Customs clearance. > > **Do you authorize UPS to act as your import customs broker and clear > this through Canada customs on your behalf*? *Please confirm if this is > a personal import or for business? Your Revenue Canada Business number/GS= T# > is required for your commercial/business shipment. * > > TRACKING ID : 1Z42W7A26820359075 > > SHIPMENT ID : 42W7A29JVR8 > > UPS Canada Brokerage is a full-service Customs broker an= d > we would be happy to clear this shipment on your behalf > > > > Mary Ayanda > > UPS Canada > > *broker@ups.com * > > According to our Mimeo rep, they can only invoice in USD at this time. There's a possibility they'll be able to invoice in CAD when they convert to a new system, but it's not confirmed and they don't have a timeline for that new system yet. @Anotte Francois is there some way to work through this with Coupa? Katy On Fri, Sep 19, 2025 at 7:35=E2=80=AFAM Timon Page = wrote: > Will do Tim. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Thu, Sep 18, 2025 at 5:00=E2=80=AFPM Timothy Thomas wr= ote: > >> @Timon Page could you share the brokerage UPS >> email with Katy - Thanks >> >> On Thu, Sep 18, 2025 at 2:59=E2=80=AFPM Katy Kessler >> wrote: >> >>> Would you have someone forward one of the UPS emails to me? I'd like to >>> follow up on that with Mimeo. >>> Thanks! >>> Katy >>> >>> On Thu, Sep 18, 2025 at 1:54=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Ok, FYI, all offices received an email from UPS on the swag orders. We >>>> had to set up brokerage accounts inorder to facilitate the cross borde= r >>>> shipment. I'm not sure if we will receive additional charges. >>>> >>>> Something to keep an eye on but otherwise sounds good. >>>> >>>> On Thu, Sep 18, 2025 at 2:26=E2=80=AFPM Katy Kessler >>>> wrote: >>>> >>>>> Hi Tim, >>>>> I spoke to Mimeo about the costs of shipping for Canada print and >>>>> swag, so here are a few updates for your consideration: >>>>> >>>>> -Coupa invoices only in USD, but we can toggle a setting for >>>>> displaying the prices in CAD within Mimeo, so our Canada Sales/Ops te= am >>>>> members could see expected costs. >>>>> -FedEx offers a ground shipping option to Canada up to 150 lbs for >>>>> most non-rural destinations >>>>> -According to our Mimeo rep, Mimeo pays duties and taxes for items >>>>> shipped to Canada and the the items we sent for