--000000000000293989064a17c2c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Can move all forward as they are all partial private pay clients so it is expected that they would not cover all costs and hours. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Feb 5, 2026 at 11:18=E2=80=AFAM Marc Atkinson = wrote: > Hi Shawntel and Chuck, > > Please see below regarding the recent denials for CDHC clients. These are > service dates that CDHC is not covering for reasons that are outside of o= ur > control. The invoices cannot be resubmitted and reconsidered. > > Please advise on if we can move these over to the clients' accounts for > private payment. > > Thank you! > > Totals: > > Carolyne Lewis - $2,722.40 > Marie Hillier - $1,105.29 > Alice Helinsky - $3,180.11 > Edward Grantham - $190.91 > > Client Date of Service Claimed Amount Eligible Amount CDHC Payment Client > Responsibility Billed on Key Invoice # Amount to Move to Client Amount to > Write Off Explanation Number Reason Action Item CDHC Denial Explanation > 148248 Carolyne Lewis CDHC > 1/1/2026 $272.24 $0.00 $0.00 $272.24 1226133 $272.24 39297 The frequency > limitation for this service has been exceeded. Advise Calgary office & > move to client's account 2/5/26: Per ABC, client has no approved hours > for January. Advised to reach otu to case manager. > 148248 Carolyne Lewis CDHC > 1/2/2026 $272.24 $0.00 $0.00 $272.24 1226133 $272.24 39297 The frequency > limitation for this service has been exceeded. Advise Calgary office & > move to client's account 2/5/26: Per ABC, client has no approved hours > for January. Advised to reach otu to case manager. > 148248 Carolyne Lewis CDHC > 1/3/2026 $272.24 $0.00 $0.00 $272.24 1226133 $272.24 39297 The frequency > limitation for this service has been exceeded. Advise Calgary office & > move to client's account 2/5/26: Per ABC, client has no approved hours > for January. Advised to reach otu to case manager. > 148248 Carolyne Lewis CDHC > 1/4/2026 $272.24 $0.00 $0.00 $272.24 1226133 $272.24 39297 The frequency > limitation for this service has been exceeded. Advise Calgary office & > move to client's account 2/5/26: Per ABC, client has no approved hours > for January. Advised to reach otu to case manager. > 148248 Carolyne Lewis CDHC > 1/5/2026 $272.24 $0.00 $0.00 $272.24 1226133 $272.24 39297 The frequency > limitation for this service has been exceeded. Advise Calgary office & > move to client's account 2/5/26: Per ABC, client has no approved hours > for January. Advised to reach otu to case manager. > 148248 Carolyne Lewis CDHC > 1/7/2026 $272.24 $0.00 $0.00 $272.24 1226133 $272.24 39297 The frequency > limitation for this service has been exceeded. Advise Calgary office & > move to client's account 2/5/26: Per ABC, client has no approved hours > for January. Advised to reach otu to case manager. > 148248 Carolyne Lewis CDHC > 1/8/2026 $2