--0000000000008479b30640b35a86 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophie The case manager for this client is actually Marilyn Navaja as she oversees Victoria clients. I know it=E2=80=99s not an option re e transfer or credit= card but if we can courier it or fedex it to a different address then it will be solved. It is not the clients fault that there is a postal strike nor that a courier will not drop at the Ontario box office. Is there anywhere in Canada that we can send the cheque and ensure the funds go into our main account t? This is a huge issue with Canadian clients and why they are hesitant to deal with an American company. We are at risk of losing this client as it=E2=80=99s not an issue of not paying but they absolutely need = to pay be cheque. Please advise as we need to figure this out for them Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Oct 8, 2025 at 7:12=E2=80=AFAM Sophia Jantz wr= ote: > Hi Team, > > Good morning. We have been advised by the client that there is a postal > strike. They are only wanting to pay by check, this as it turns out is no= t > an option due to the postal strike. Are you able to advise on how to > proceed with this client. Is it possible for you to reach out to the clie= nt > and advise on either a payment by PAD or e transfer these are the only > options at this time since Fed ex will not deliver to a Po Box. I > appreciate your assistance with this time sensitive matter. Thank yo. > > > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Mon, 6 Oct at 3:27 PM , Mary Carson wrote: > Hello, > > Please tell me what address to courier payment for Client #165207 - Mary > Carson. > > I don=E2=80=99t think couriers can deliver to Post Office Boxes due to Ca= nada Post > Strike. > > We are not able to pay by credit card or e transfer. Cheque only. > > Thank you for your attention to this matter. > > Kind regards, > > > Janet Lister > > Sent from my iPhone > > > 1244215:611100 > --0000000000008479b30640b35a86 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophie The case manager for thi= s client is actually Marilyn Navaja as she oversees Victoria clients. I kno= w it=E2=80=99s not an option re e transfer or credit card but if we can cou= rier it or fedex it to a different address then it will be solved. It is no= t the clients fault that there is a postal strike nor that a courier will n= ot drop at the Ontario box office. Is there anywhere in Canada that we can = send the cheque and ensure the funds go into our main account t? This is a = huge issue with Canadian clients and why they are hesitant to deal with an = American company. We are at risk of losing this client as it=E2=80=99s not = an issue of not paying but they abs