--000000000000c0fa1b0640832f7f Content-Type: text/plain; charset="UTF-8" Good afternoon, team. I just received a call from Sharon Green, the payer for client Irene Senft. Sharon shared that her recent invoice dated October 3, 2025, #1145382, was declined according to an email from TheKey. She is getting frustrated because the same thing happened last week due to a glitch on our end. She wonders if it happened again this week, as there is no issue with her credit card. Could you please look into this and get back to us so we can inform the payer. Thanks in advance. Sharon Sharon Speirs General Manager sspeirs@thekey.com Mobile: (778) 991-3361 Office: (778) 279-3634 TheKey.com *We value your feedback. Please leave us a Google review* --000000000000c0fa1b0640832f7f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, team. I just= received a call from Sharon Green, the payer for client Irene Senft. Sharo= n shared that her recent invoice dated October 3, 2025, #1145382, was decli= ned according to an email from TheKey. She is getting frustrated because th= e same thing happened last week due to a glitch on our end. She wonders if = it happened again this week, as there is no issue with her credit card. Cou= ld=C2=A0you please look into this and get back to us so we can inform the p= ayer. Thanks in advance. Sharon Sharon Speirs General Manager =20 ssp= eirs@thekey.com Mobile: (778) 991-3361 Office: (778) 279-3634 = TheKey.com We value your feedback. Please leave us a Google review --000000000000c0fa1b0640832f7f--