Re: 179033 Barbara Payson - Notification to Client of Billing 2/13, 2/20, & 2/27 Live-In Shifts For Missed Billing - [#1466877]

--000000000000d0ed9a064db2c827 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Marc, I have added the 3 shifts to ClearCare for this week's billing period (March 16th to March 22nd) to be billed at $450 per day. I also included notes on each shift for the invoices that were not billed correctly (124786= 9, 1253161, & 1258230). Please confirm if I need to do anything else or if the issue remains unresolved. Thank you, On Thu, Mar 19, 2026 at 11:29=E2=80=AFAM Marc Atkinson wrote: > Hi Brent and Trisha, > > My name is Marc Atkinson with TheKey's Billing Department, reaching out > regarding the invoicing for Barbara Payson's home care service. I just > spoke with Trisha on the phone and she asked me to email this information > over to everyone. > > We apologize for the inconvenience, as we just noticed that we did not > bill the Friday live-in shifts from 2/13, 2/20, & 2/27 to Barbara on the > originally billed Invoices 1247869, 1253161, & 1258230. Attached, please > find the 3 invoices. You will notice that we only billed for 6 live-in > shifts during these 3 weeks of service and missed these 3 days. > > Thus, we do need to bill the additional $450.00 per day to Barbara on nex= t > week's invoice. > > Please let us know if there are any questions or concerns. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > 1466877:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000d0ed9a064db2c827 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Marc, I have added the 3 shifts to Cle= arCare for this week's billing period (March 16th to March 22nd) to be = billed at $450 per day. I also included notes on each shift for the invoice= s that were not billed correctly ( 1247869, 1253161, &= amp; 1258230). Please confirm if I need to do=C2=A0anything e= lse or if the issue remains unresolved. Thank you,=C2=A0 On Thu, Mar 19, 2026 at 11:29=E2=80=AFAM Marc Atkinson < collectionsteam@thekey.com > = wrote: Hi Brent and Trisha, My name is Marc Atkinson with TheKey's Billing Departm= ent, reaching out regarding the invoicing for Barbara Payson's home car= e service. I just spoke with Trisha on the phone and she asked me to email = this information over to everyone. We apologize for the inconvenience, as we just noticed tha= t we did not bill the Friday live-in shifts from 2/13, 2/20, & 2/27 to = Barbara on the originally billed Invoices 1247869, 1253161, & 1258230. = Attached, please find the 3 invoices. You will notice that we only billed f= or 6 live-in shifts during these 3 weeks of service and missed these 3 days= .=C2=A0 Thus, we do need to bill the additional $450.00 per day to= Barbara on next week's in