--00000000000018bc6e064bb995c6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Can you assist with this? Thanks *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Wed, Feb 25, 2026 at 4:52=E2=80=AFPM Laura Horval w= rote: > Good Afternoon, > > I wrote Salesforce last week to let them know of an error where Diane > Kavpil=E2=80=99s profile was somehow switched to a =E2=80=9CMother unknow= n=E2=80=9D account from > Salesforce associated with Stephanie Thomson. > > Stephanie reached out to our Care Manager, Megan Panko, to let us know sh= e > received Diane=E2=80=99s bill. > > We need to get this fixed ASAP and figure out how this happened so that i= t > does not happen to any future clients. Can someone please get back to me = on > next steps. > > Laura Horval MSW LSW > > > General Manager | TheKey > > Office: 513-891-2273 > > Mobile: 513-535-0558 > > > *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* > *PAC=C2=AE Consultant; **PAC=C2=AE Coach* > * Please note my email has changed: * > lhorval@thekey.com > TheKey.com > *Please review us on Facebook or Google!* > h ttps://www.facebook > .com/TheKeyCincinnati > Click here > for > Google Review > > > > > > --00000000000018bc6e064bb995c6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Can you assist with this? Thanks Will Reid Partner | TheKey Mobile: 513.7= 07.2304 = = On Wed, Feb 25,= 2026 at 4:52=E2=80=AFPM Laura Horval < lhorval@thekey.com > wrote: Good Afternoon, I wrote Salesforce last week to let them know of an error whe= re Diane Kavpil=E2=80=99s profile was somehow switched to a =E2=80=9CMother= unknown=E2=80=9D account from Salesforce associated with Stephanie Thomson= .=C2=A0 Stephanie reache= d out to our Care Manager, Megan Panko, to let us know she received Diane= =E2=80=99s bill.=C2=A0 W= e need to get this fixed ASAP and figure out how this happened so that it d= oes not happen to any future clients. Can someone p