----==_mimepart_690e2aa2b2d44_1e618d8d3450740453e4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HiTeam, Happy Friday! Were we able to secure the voided check from Heid= i to confirm their ACH details? Thanks,=C2=A0 Lito Delap= ena Customer Contact and Collections Manager |=C2=A0TheKey Phone:866-22= 6-1702 =0D =0D On=0D Tue, 4 Nov at 6:07 PM=0D , edean@TheKey.com wrote:=0D =0D Hey Tim, Thank you for looping me in, clients payment information provi= ded at the start of care via their Payment authorization form has invalid= account number information. We've tried to validate the information=C2=A0= with Heidi while she was traveling to portugal but could not get her to p= rovide us the correct information.=C2=A0 She did get in contact with Dia= ne and our help desk received the below which we updated and payments als= o failed as Invalid account number. =0D =0D " She just called me back and provided these numbers: Routing Number 071= 000013, Account Number 454486. However, that is not long enough.=C2=A0 Pl= ease try account number 4544861908 or 4544861907, which is the number pro= vided previously without the preceding=C2=A0zeros.=C2=A0 =C2=A0Ms. Patzik= has stated she is no longer receptive to calls or emails regarding this = situation, as she feels we should be able to figure it out."=C2=A0 =0D =0D Attaching a copy of the clients account statement as all invoices since = the start of care are open and due for payment/ | Please let me know if y= ou need any additional information. =0D =0D Thank you, =0D =0D =0D Lito Delapena =0D =0D Customer Contact and Collections Manager | TheKey=0D =0D Mobile: 619-722-8561 =0D =0D =0D =0D =0D =0D On Tue, Nov 4, 2025 at 2:10=E2=80=AFPM Timothy Thomas wr= ote: =0D =0D =0D adding=C2=A0@Diane Mockenhaupt=C2=A0@Lito Delapena=C2=A0 =0D Could I please have an update on the outstanding=C2=A0bills due for Mart= in Brozosky? I spoke with Heidi, the daughter, today, and she informed me= that there is a problem with the payment method. According to her this h= as been an ongoing issue.=C2=A0 =0D =0D =0D On Tue, Nov 4, 2025 at 4:39=E2=80=AFPM Timothy Thomas wr= ote: =0D =0D =0D Yes I'll follow up with her now.=C2=A0 =0D =0D On Tue, Nov 4, 2025 at 3:50=E2=80=AFPM Emily Lynch wr= ote: =0D =0D =0D =0D Good afternoon, =0D Daughter, Heidi, called wanting to speak to corporate about her dad's ca= re. She is very upset about something. I asked if she would=C2=A0like to = be transferred to Diane and she said no she is the problem. Timothy, are = you able to reach out to Heidi at=C2=A0847-226-6980. I have attached the = sf link as well. =0D =0D =0D https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000Q545hYAB/view=0D =0D =0D =0D =0D Emily Dean Lynch=C2=A0 =0D Lead Homecare Advisor =0D Please note my email has changed: =0D edean@TheKey.com =0D =0D =0D TheKey.com=0D =0D =0D =0D =0D =0D ----==_mimepart_690e2aa2b2d44_1e618d8d3450740453e4 Content-Type: text/html; charset=