Re: 07/14/25 - Action Required - $8k Open Balance - New Client Audit Results

Thank you for the updates Timon. I have removed Oakville client Michael
Garry from the audit.


Respectfully,

*Alejandro Aponte*
Finance Onboarding Analyst III  | TheKey

Mobile: (408) 479-8654

<http://www.thekey.com/>


On Tue, Jul 15, 2025 at 9:21 AM Timon Page <timon.page@thekey.com> wrote:

> Good morning Alejandro
>
> The documents for the Oakville client have been uploaded to the clients'
> profile in WS.
> We are working on the POA documentation for the Waterloo client. I will
> keep you posted with progress.
>
> Best regards,
> * Timon Page *
> General Manager, Ontario
> *Please note my email address has changed:*
> timon.page@thekey.com
> Mobile: (437) 223-0841
> TheKey.com <https://thekey.com/>
> <https://thekey.com>
>
>
> On Mon, Jul 14, 2025 at 5:11 PM <aaponte@thekey.com> wrote:
>
>> Hello Everyone,
>>
>>
>>
>> I hope you all had a great weekend.
>>
>>
>>
>> Please see the below summary by region for clients in need of attention
>> due to missing or incomplete mandatory documents in accordance with our
>> onboarding process. Also below is a breakdown of the over $8k open balance
>> for these client’s missing documentation listed by region. Please review
>> and address the document attached in the link below, including any clients
>> with a start month in Dec-Jun 2025 who account for over $3k of these
>> open balances. The deadline for July commissions is Friday August 8th, please
>> reach out to Alejandro Aponte, and Jeannie Ortiz with any questions.
>> ***Please note changes made after the updated report has been generated
>> will not be reflected until the client is re-audited and an updated report
>> is generated.
>>
>>
>>
>> Please click here to review the updated audit tracker.
>> <https://docs.google.com/spreadsheets/d/1gv9ARXsOj_OlpCKMlyZrYTW5TdLbycOA/edit?gid=104340023#gid=104340023>
>>
>>
>>
>>    - *Ohio JV Region* currently has the largest open balance at over $2k
>>    in total with $0k open for clients with start dates in Dec-Jun 2025.
>>    - *Bay Area Region* currently has the largest # of clients that have
>>    started services in need of attention at 16.
>>    - *Southeast Region* currently has the second largest open balance at
>>    over $1k in total with $0k open for clients with start dates in Dec-Jun
>>    2025 and currently has the second largest # of clients that have started
>>    services in need of attention at 13.
>>
>>
>>
>> *Approx $8k open balance due for clients with a missing/incomplete Client
>> Consent Agreement or payment authorization forms. $3k open balance for
>> clients with start dates in Dec-Jun 2025.*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Please note that recent Google updates has changed how the file appears
>> when you open it as a commentor. Once you open the Google Sheet you will
>> need to click the drop-down arrow on the right-hand side of the sheet to
>> expand the menu. This will allow you to download the spreadsheet by going
>> to File > Download > Excel (Snip included below for reference). You can
>> also create a new temporary filter view for the Google Sheet which will
>> allow you to adjust the filters on the Google Sheet using the icon that
>> looks like a Google Sheet/Calculator.
>>
>>
>>
>> *Filtering Google Sheets in the new view*
>>
>> *Downloading document in the new view*
>>
>>
>>
>>
>>
>>
>>
>> *From:* aaponte@thekey.com <aaponte@thekey.com>
>> *Sent:* Wednesday, July 9, 2025 7:34 PM
>> *To:* kristy.poyner@thekey.com; 'Michelle Kenaga' <
>> michelle.kenaga@thekey.com>; 'Coddye Ring-Noonan' <
>> coddye.ringnoonan@thekey.com>; 'Gayle Soulides' <gsoulides@thekey.com>;
>> 'Melissa Reyes' <melissa.reyes@thekey.com>; 'Audra Williams' <
>> audraw@thekey.com>; 'Alisha Wise' <awise@thekey.com>; 'Amy Harris' <
>> aharris@thekey.com>; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com>;
>> 'Cassi Gilkeson' <cgilkeson@thekey.com>; 'Cathy Goffredo' <
>> cathy.goffredo@thekey.com>; 'Kimberly Guerci' <kguerci@thekey.com>;
>> 'Yukari Roberts' <yroberts@thekey.com>; 'Beth Ann Rosario' <
>> bethann.rosario@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>;
>> 'Jessica Pascasio' <jpascasio@thekey.com>; 'Diane Mockenhaupt' <
>> dmockenhaupt@thekey.com>; 'Matt Nyberg' <mnyberg@thekey.com>; 'Leigh
>> Smith' <leigh.bryantsmith@thekey.com>; 'Kelley Richard' <
>> krichard@thekey.com>; 'Tiffany Silton' <tsilton@thekey.com>; 'Grace
>> Labrecque' <glabrecque@thekey.com>; 'Jennifer Geist' <
>> jennifer.geist@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>;
>> slaxamana@thekey.com; jcittadino@thekey.com; wreid@thekey.com;
>> csilveira@thekey.com; elizabeth.walsh@thekey.com; chall@thekey.com;
>> jagarcia@thekey.com; ccartwright@thekey.com; joey.taylor@thekey.com;
>> cterlesky@thekey.com; sspeirs@thekey.com; generalmanagers@thekey.com;
>> jessica.thomas@thekey.com; emily.swackhamer@thekey.com;
>> lhorval@thekey.com; william.schmiedeknecht@thekey.com;
>> tpatterson@thekey.com; laurie.simpson@thekey.com; ariyan.green@thekey.com;
>> ereaunah.thomas@thekey.com; keith.keough@thekey.com
>> *Cc:* 'Sarah Powers' <spowers@thekey.com>; 'Alan Badger' <
>> abadger@thekey.com>; 'Elizabeth Clark' <eclark@thekey.com>; 'Laszlo
>> Kovacs' <laszlo.kovacs@thekey.com>; 'Lito Delapena' <
>> lito.delapena@thekey.com>; chad.everitt@thekey.com;
>> kevin.murray@thekey.com; alyson.rohane@thekey.com;
>> jennifer.lane@thekey.com; laura.meister@thekey.com;
>> amanda.ominsky@thekey.com; rachel.andersoncapone@thekey.com;
>> glane@thekey.com; dknier@thekey.com; kjayroe@thekey.com;
>> melani.breach@thekey.com; tt@thekey.com; jeannie.ortiz@thekey.com;
>> geraldine.nath@thekey.com; deanna.brown@thekey.com
>> *Subject:* 07/07/25 - Action Required - $8k Open Balance - New Client
>> Audit Results
>>
>>
>>
>> Hello Everyone,
>>
>>
>>
>> I hope you all had a great weekend.
>>
>>
>>
>> Please see the below summary by region for clients in need of attention
>> due to missing or incomplete mandatory documents in accordance with our
>> onboarding process. Also below is a breakdown of the over $8k open balance
>> for these client’s missing documentation listed by region. Please review
>> and address the document attached in the link below, including any clients
>> with a start month in Dec-May 2025 who account for over $1k of these
>> open balances. The deadline for June commissions is Friday July 11th, please
>> reach out to Alejandro Aponte, and Jeannie Ortiz with any questions.
>> ***Please note changes made after the updated report has been generated
>> will not be reflected until the client is re-audited and an updated report
>> is generated.
>>
>>
>>
>> Please click here to review the updated audit tracker.
>> <https://docs.google.com/spreadsheets/d/1ZHAOGQf4wxfr74BCoEyi4zffz9jfR6UM/edit?gid=104340023#gid=104340023>
>>
>>
>>
>>    - *Greater SD Region* currently has the largest open balance at over
>>    $2k in total with $0k open for clients with start dates in Dec-May 2025.
>>    and
>>    - *Bay Area Region* currently has the largest # of clients that have
>>    started services in need of attention at 16 and currently has the second
>>    largest open balance at over $2k in total with $384.60 open for clients
>>    with start dates in Dec-May 2025
>>    - *Canada and Greater SD Regions *are currently tied with the second
>>    largest # of clients that have started services in need of attention at 8.
>>
>>
>>
>> *Approx $8k open balance due for clients with a missing/incomplete Client
>> Consent Agreement or payment authorization forms. $1k open balance for
>> clients with start dates in Dec-May 2025.*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Please note that recent Google updates has changed how the file appears
>> when you open it as a commentor. Once you open the Google Sheet you will
>> need to click the drop-down arrow on the right-hand side of the sheet to
>> expand the menu. This will allow you to download the spreadsheet by going
>> to File > Download > Excel (Snip included below for reference). You can
>> also create a new temporary filter view for the Google Sheet which will
>> allow you to adjust the filters on the Google Sheet using the icon that
>> looks like a Google Sheet/Calculator.
>>
>>
>>
>> *Filtering Google Sheets in the new view*
>>
>> *Downloading document in the new view*
>>
>>
>>
>>
>>
>>
>>
>> *From:* aaponte@thekey.com <aaponte@thekey.com>
>> *Sent:* Tuesday, July 1, 2025 6:16 PM
>> *To:* kristy.poyner@thekey.com; 'Michelle Kenaga' <
>> michelle.kenaga@thekey.com>; 'Coddye Ring-Noonan' <
>> coddye.ringnoonan@thekey.com>; 'Gayle Soulides' <gsoulides@thekey.com>;
>> 'Melissa Reyes' <melissa.reyes@thekey.com>; 'Audra Williams' <
>> audraw@thekey.com>; 'Alisha Wise' <awise@thekey.com>; 'Amy Harris' <
>> aharris@thekey.com>; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com>;
>> 'Cassi Gilkeson' <cgilkeson@thekey.com>; 'Cathy Goffredo' <
>> cathy.goffredo@thekey.com>; 'Kimberly Guerci' <kguerci@thekey.com>;
>> 'Yukari Roberts' <yroberts@thekey.com>; 'Beth Ann Rosario' <
>> bethann.rosario@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>;
>> 'Jessica Pascasio' <jpascasio@thekey.com>; 'Diane Mockenhaupt' <
>> dmockenhaupt@thekey.com>; 'Matt Nyberg' <mnyberg@thekey.com>; 'Leigh
>> Smith' <leigh.bryantsmith@thekey.com>; 'Kelley Richard' <
>> krichard@thekey.com>; 'Tiffany Silton' <tsilton@thekey.com>; 'Grace
>> Labrecque' <glabrecque@thekey.com>; 'Jennifer Geist' <
>> jennifer.geist@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>;
>> slaxamana@thekey.com; jcittadino@thekey.com; wreid@thekey.com;
>> csilveira@thekey.com; elizabeth.walsh@thekey.com; chall@thekey.com;
>> jagarcia@thekey.com; ccartwright@thekey.com; joey.taylor@thekey.com;
>> cterlesky@thekey.com; sspeirs@thekey.com; generalmanagers@thekey.com;
>> jes