--000000000000f31574064642f35b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Regional Leaders, I am pleased to share the launch of TheKey Compliance Resource Guide, a centralized reference designed to support our regional and office leadership teams in navigating compliance requirements across the organization. The Compliance Resource Guide serves as a single source of truth for our compliance framework and is intended to support consistent understanding and application of regulatory expectations across all markets. It includes guidance on maintaining licenses in good standing, providing care within scope, internal compliance monitoring, survey readiness, and state-specific regulatory requirements. The guide also serves as a reference for our compliance practices when working with third parties and potential partners= . What the guide includes: - Overview: Foundational information for those new to home care, home health, or TheKey=E2=80=99s compliance program, including key terminolog= y and where to find critical resources - Survey Management: Expectations and protocols for responding to regulatory surveys and audits - Internal Audit Program: Our approach to self-monitoring, risk identification, and corrective action - State-Specific Regulations: Regulatory obligations tailored by state The Compliance Resource Guide is now available on CareZone at the following link: https://carezone.thekey.com/thekey/ls/content/1625300625374959/compliance-g= uide To ensure broad awareness and thoughtful rollout during the holiday period: - The guide will be formally introduced during an upcoming Town Hall - A corporate newsletter communication will be distributed in early January, recognizing that many team members are on PTO over the holidays - The Compliance Team will schedule time with individual office leaders to walk through the guide in more detail, answer questions, and provide practical application guidance We view this resource as a living document and an important tool to support our teams in delivering safe, compliant, and high-quality care across all markets. Thank you for your continued partnership and leadership. Please feel free to reach out to the Compliance Team with any immediate questions. Warm regards, Amanda Fults Director of Compliance 714-623-6918 [image: TheKey] CONFIDENTIALITY NOTICE: The information in the Email is confidential and may be privileged. This Email is intended solely for the named recipient or recipients. If you are not the intended recipient, any use, disclosure, copying or distribution of this Email is prohibited. If you are not the intended recipient, please inform us by replying with the subject line marked "Wrong Address" and then deleting this Email and any attachments. --000000000000f31574064642f35b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Regional Leaders, I am pleased to share the= launch of TheKey Compliance Resource Gui