Fwd: UPS Tracking 1Z83577W6820068339

*Carolyn Daoust*

Gestionnaire des Ressources Humaines/Employee Care Manager
Ressources Humaines/Human Resources

514-907-5065

TheKey.ca <https://thekey.ca/>

[image: TheKey]



---------- Forwarded message ---------
From: <carmrpp@ups.com>
Date: Tue, Oct 7, 2025 at 11:40 PM
Subject: UPS Tracking 1Z83577W6820068339
To: <CAROLYN.DAOUST@thekey.com>


Hello,

Your shipment is currently being held by CBSA due to an issue with your
company’s business number. Please provide the correct business number that
you have registered with Canada Revenue. Please note, if you’re not already
registered in the CARM portal with CBSA that will need to be completed as
well. More info on getting registered with CARM is provided below. Please
let us know if you have any questions.

*The CARM Client Portal (CCP) is LIVE!*
*Below is all the information you need to assist you in getting set up on
CBSA’s CARM client Portal (CCP)*
*If you are not yet registered on the CARM Client Portal (CPP), please do
so as soon as possible*.  Failure to be registered on the portal and have
your broker(s) delegated will cause delays in your shipments being
processing and delays in final accounting of your entries to CBSA.
The CBSA Assessment and Revenue Management (CARM) Client Portal (CCP) is
now accessible to all importers.  All importers conducting business with
the CBSA on behalf of their organization *MUST* create an individual user
account on the CBSA CARM Client Portal.
Register at:  *CARM Client Portal - CARM
<https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/homepage>*
For assistance in setting up in the CARM Portal please refer to the
following guides:

   - *How to create sign in credentials and a user account in the CARM
   Client Portal
   <https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-1-eng.html>*
   - *User Guides / Guides d’utilisateur - Google Drive
   <https://drive.google.com/drive/folders/1-5_9qhsBEMk2MkoBNZQCyGUUCxBfmjsz>*

Expect to answer 2 out of 3 of the following affinity questions to complete
your registration:

   - *Duties and Taxes Payment:*  Provide a transaction number and the
   total duties and taxes for that transaction that was previously accepted by
   CBSA.
   - *Payment Amount:*  Enter a payment amount made on a chosen date.
   - *Statement of Account balance:*  Enter the statement of account
   balance for a chosen date ($0.00) amounts are not accepted.

*Once registered, you can confirm delegation of authority to UPS as your
broker*.  Giving the appropriate access to UPS ensures seamless accounting
of your shipments.
*To approve UPS’ Delegation of Authority request:*

   - Sign into the CARM Client Portal
   - Go to “Manage Business Relationships”.
   - You will see the request from UPS.
   - If you do not see a request, please email us at *carm@ups.com
   <carm@ups.com>*.

For additional information on CARM please visit *CARM (canada.ca)
<https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/onboarding-documentation>*
or
email us at *carm@ups.com <carm@ups.com>*.
Attached are 2 fliers discussing the bond and an Excel file to fill out if
you are interested in purchasing a bond with us thru Trisura/AON.  When
choosing Surety bond, the requirement is 50% of total security required.
Also attached is the step by step guide for how to re-apply for RPP
privileges in the CARM Client Portal (CPP) once you have your bond set up.
If you choose to set up your Surety bond through us with Trisura, please
fill out and return the excel file to us, please include this in your
response:
*I, (your name) understand and accept the information I have provided with
be shared with Trisura/AON.*
Once the information is received, we will then upload that information to
Trisura/AON.  They will then reach out to you to complete the purchasing
process.
Also, you have a cash deposit option -this would be 100% of total security
required. Cash deposits can now be made directly in the CCP.  At that
point, you would submit a payment, which you would then allocate to
financial security. These funds will be held in an account by CBSA to
secure against potential non-payment of invoices. CBSA will monitor the
account and provide guidance if an increase in the deposit is necessary at
a later date. The deposit does not accrue interest. However, should you no
longer require Release Prior to Payment privileges or cease importing, you
may apply to have the deposit refunded.  I have attached a User guide on
how to do this if that is the option you choose.
You are now able to see what CBSA is requesting in the CARM Client Portal
for financial security.  From the home page in the CARM Client
Portal->financial information->financial security.
Please remember to put your correct RM extension for your business number
(IE. RM0001) as an incorrect number will cause the bond to be rejected by
CBSA.  Also, it is strongly recommended that if you have multiple business
number RM extensions that you have a separate bond for each RM or you have
a bond large enough to cover all RM extensions.
Once you have your financial security in place, please notify us by
emailing *carmrpp@ups.com <carmrpp@ups.com>* so that we are aware and can
re-submit your shipment to customs for release.


Thank you,

Nicole G

Customer Support Group

UPS Canada

*csgfred@ups.com <csgfred@ups.com>*



*ATTENTION IMPORTERS!*



*If your business is not yet registered on the CARM Client Portal, you must
do so to continue importing into Canada.*

Failure to be registered on the portal, have your brokers delegated, and
have RPP privileges active may cause delays in your shipments being
processed.

Need a financial security provider or have other questions, please reach
out to *carm@ups.com <carm@ups.com>* for more information.

Refer to *CBSA Onboarding User Guide
<https://solutions.ups.com/rs/935-KKE-240/images/CA_EN_CARM-R1-User-Guide.pdf>*
for
registration instructions.  To learn more on your role under CARM or access
CARM resources, visit *CARM <https://solutions.ups.com/carm-en.html>*.





*AVIS AUX IMPORTATEURS!*



*Si votre entreprise n’est toujours pas inscrite sur le Portail client de
la GCRA, ne tardez pas à le faire pour continuer à importer des
marchandises au Canada.*

Ne pas être inscrit sur le portail, ne pas avoir délégué de courtiers en
douane et ne pas bénéficier des privilèges de la MAP, pourraient entraîner
des retards dans le traitement de vos envois.

Si vous avez besoin d’un fournisseur de garanties financières ou si vous
avez des questions, écrivez à *carm@ups.com <carm@ups.com>*.

Consultez le *Guide de l’utilisateur sur l’intégration au portail client de
la GCRA
<https://solutions.ups.com/rs/935-KKE-240/images/CA_FR_CARM-R1-User-Guide.pdf>*
pour
obtenir des instructions sur l’inscription. Pour en savoir plus sur votre
rôle dans le cadre de la GCRA ou pour accéder à des ressources sur le
sujet, consultez la page *GCRA <https://solutions.ups.com/carm-fr.html>*.