Wellsky Authorizations

--0000000000008a5fd10642c73b2d Content-Type: multipart/alternative; boundary="0000000000008a5fd00642c73b2c" --0000000000008a5fd00642c73b2c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, We are writing to inform you of a known issue in Wellsky following the recent Daylight Savings Time change. =F0=9F=93=84 Issue Summary Wellsky has reported an issue where authorization hours are incorrect. This problem specifically affects authorizations that were built using the *"Day= s and Times"* feature. =F0=9F=94=8D How to Identify the Issue You can identify an affected authorization if you receive a *"scheduling outside of authorization"* alert when attempting to add or edit a shift. [image: image.png] =F0=9F=9B=A0=EF=B8=8F Workaround / Solution To fix this, you must reset the time window on the authorization. Please follow these steps: 1. Open the affected authorization. 2. Navigate to the *"client billing policy"* section. 3. Uncheck the box for *"use Days and time Windows"*. 4. Immediately *re-check* the same "use Days and time Windows" box. 5. *Save* the authorization. [image: image.png] This action will reset the time window back to the default (12:00 am =E2=80= =93 11:59 pm) and resolve the scheduling alert. We apologize for the inconvenience. Please contact the IT Help Desk if you have any questions. Kind regards, --=20 Roxana Cruz Digital Implementation Manager * Please note my email has changed: * rcruz@thekey.com 510-542-0223 TheKey.com [image: TheKey] --0000000000008a5fd00642c73b2c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, We are writing to inform you o= f a known issue in Wellsky following the recent Daylight Savings Time chang= e. =F0=9F=93=84=C2=A0Issue Summary Wellsky has = reported an issue where authorization hours are incorrect. This problem spe= cifically affects authorizations that were built using the=C2=A0 &quot;Da= ys and Times&quot; =C2=A0feature. =F0=9F=94=8D=C2=A0How to= Identify the Issue You can identify an affected authorizatio= n if you receive a=C2=A0 &quot;scheduling outside of authorization&quot; =C2=A0alert when attempting to add or edit a shift. =F0=9F=9B=A0=EF=B8=8F=C2=A0Workaround / Soluti= on To fix this, you must reset the time window on the authori= zation. Please follow these steps: Open the affected authorization. Navigate to the=C2=A0 &quot;client billing policy&quot; = =C2=A0section. Uncheck the box fo= r=C2=A0 &quot;use Days and time Windows&quot; . Immediately=C2=A0 re-check =C2=A0the same &quot;us= e Days and time Windows&quot; box. Save =C2=A0the authorization. This action will reset the time window back to the default (12:00= am =E2=80=93 11:59 pm) and resolve the scheduling alert. We apologiz= e for the inconvenience. Please contact the IT Help Desk if you have any qu= estions. Kind regards, <span class=3D"gmail_s