--000000000000c7a66d06493cb72a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thanks for checking. Nashville has been hit the hardest. Lots of ice. Office staff with no power but safe. And then Lynchburg/Roanoke was also hit hard with snow and ice. Team had good plans for coverage for clients/cg safety in advance. Cg packed bags and converted to live ins or clients canceled so cg could stay home safely. Will be a revenue hit across the region for certain. Hope you=E2=80=99re staying warm and safe in Texas BA On Sun, Jan 25, 2026 at 3:56=E2=80=AFPM Kimberly Guerci wrote: > It's been busy for the teams and a lot of shift cancellations but they > prepared well and are backing up the after hours teams. Clients that can'= t > be without care are all covered. Tonight and tomorrow morning will likely > be just as busy since the ice started about an hour ago on top of about 8 > inches of snow. > > > On Sun, Jan 25, 2026, 3:51=E2=80=AFPM Emily Kraeter > wrote: > >> Just checking in to see how your teams and clients are doing with the ba= d >> weather=E2=80=A6 >> >> >> *Emily Kraeter* >> Chief People Officer | *TheKey* >> >> [image: TheKey] >> > --000000000000c7a66d06493cb72a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Th= anks for checking. Nashville has been hit the hardest. Lots of ice. Office = staff with no power but safe.=C2=A0 And then Lynchburg/Roanoke was also hit= hard with snow and ice.=C2=A0=C2=A0Team had good plans for coverage for cl= ients/cg safety in advance. Cg packed bags and converted to live ins or cli= ents canceled so cg could stay home safely. Will be a revenue hit across th= e region for certain.=C2=A0 Hope you=E2=80=99re staying warm and safe in Texas=C2=A0 BA On Sun, Jan 25, 2026 at 3:56=E2=80=AFPM Kimberly Gue= rci < kguerci@thekey.com > wr= ote: It'= s been busy for the teams and a lot of shift cancellations but they prepare= d well and are backing up the after hours teams. Clients that can't be = without care are all covered. Tonight and tomorrow morning will likely be j= ust as busy since the ice started about an hour ago on top of about 8 inche= s of snow. On Sun, Jan 25, 2026, 3:51=E2=80= =AFPM Emily Kraeter < emily.kraeter@thekey.com > wrote: Just checking in to see how your teams a= nd clients are doing with the bad weather=E2=80=A6=C2=A0 = Emily Kraeter = Chief People Officer =C2=A0|=C2=A0 TheKey --000000000000c7a66d06493cb72a--