--0000000000002c051c063e7116ab Content-Type: multipart/alternative; boundary="0000000000002c051b063e7116aa" --0000000000002c051b063e7116aa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Currently the groups are set to ring an individual for 15 seconds before moving on to the next. 15 seconds is just shy of three rings. The standard ring cycle is six seconds. On Wed, Sep 10, 2025 at 6:46=E2=80=AFAM Cristal Munoz w= rote: > Thanks so much, Mark. > > Correct, I am interested in learning about the new client inquiry line. > When calls ring in a sequential manner, how long does it take to ring to > the next individual if someone is on the phone? For example, lets say a > prospect calls into the new client line, and it's ringing to Desiree and > she is unavailable, is there a delay of a certain number of seconds befor= e > hitting the next person in line? > > I am all clear on the national line. Thanks so much! > > > Best, > Cristal > > On Tue, Sep 9, 2025 at 6:19=E2=80=AFPM Mark Warner wrote: > >> This is a bit of a loaded question. I assume you're most interested in >> the Intakes / New Client Inquiry? If so, all Canada offices do it >> differently than the U.S. offices for their Intakes / New Client Inquiry >> option. Basically, when Intake calls are presented to Intake groups in = the >> Canada offices, the call rings into the group in a sequential manner (in >> the U.S., we ring ALL members of the group simultaneously.) What >> sequential means is that calls will ALWAYS ring users in the order they >> appear in the ring group. For example, if the group has five (5) members= , >> member 1 will be rung for approximately three (3) rings. If not answere= d, >> the call will move on to member 2 for three rings. If not answered, the >> call will move to member 3 for three rings and so on. Once the call rin= gs >> through the list and the last member does not answer after three rings, = the >> call goes to voicemail. >> >> As far as the National Line, it behaves the same way. The Canada >> National line rings to a menu for English or French. All French calls = go >> to the Montreal office and ring the IVR / Intake group the same as any >> local call into the office would. All English calls go to a submenu whe= re >> they can choose their province/location and follow the applicable menu(s= ). >> In the end, what it really all boils down to for the National Line is th= at >> once a caller makes their English/French & Province/Location choices fro= m >> the main menu, they are routed the same as any other call would be for >> Intakes. >> >> Hope this helps. >> >> >> >> On Tue, Sep 9, 2025 at 2:25=E2=80=AFPM Cristal Munoz = wrote: >> >>> Hi Mark, >>> I am hoping you can help me with some questions around the Canada call >>> routing. See below. >>> >>> 1) What is the current wait time for an incoming call when someone is o= n >>> another call or unavailable? >>> 2) What happens when someone calls the Canada national line