--_007_DS7P223MB134182BB78044684446C95B2A1E7ADS7P223MB1341NAMP_ Content-Type: multipart/related; boundary="_006_DS7P223MB134182BB78044684446C95B2A1E7ADS7P223MB1341NAMP_"; type="multipart/alternative" --_006_DS7P223MB134182BB78044684446C95B2A1E7ADS7P223MB1341NAMP_ Content-Type: multipart/alternative; boundary="_000_DS7P223MB134182BB78044684446C95B2A1E7ADS7P223MB1341NAMP_" --_000_DS7P223MB134182BB78044684446C95B2A1E7ADS7P223MB1341NAMP_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Hi Calgary Team, We=92re implementing a change to our CDHC billing process to improve accura= cy, client visibility, and cashflow. We=92ve designed it to minimize impact= on your team while making invoices clearer for clients. Effective service dates 11/1 forward: * Authorizations will be housed in NetSuite. * Finance Onboarding will manage authorization creation; your role is to conf= irm hours with CDHC as usual and email ltci@thekey.com with: * Client name * Authorized hours per month * Monthly maximum $ (if available) * Clients with private pay balances will receive bi-weekly invoices showing b= oth private pay and CDHC amounts. * I've included an example of our new invoice breakdown for reference below. * This is estimated to impact ~28 out of ~49 clients based on current authori= zations Key benefits: * Reduces inflated CDHC accounts * Increases billing accuracy and efficiency * Improves client visibility of what they owe and what CDHC covers Next Steps: * No action is needed for existing clients; we will work with Finance Onboard= ing to add authorizations in NetSuite. * For new clients or changes to authorized hours for existing clients, email = details to ltci@thekey.com. * We will send the attached client communication on 10/15/25 and 11/3/25. [cid:be1d10eb-953c-41fc-8137-df2db82149ce] Thank you for your continued partnership! Your support in confirming author= ized hours is key to a smooth transition for both clients and CDHC. Thank you, Kristy Poyner Billing Manager | TheKey [cid:87f449eb-97af-485b-af9b-0583a7aa6599] --_000_DS7P223MB134182BB78044684446C95B2A1E7ADS7P223MB1341NAMP_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable P {margin-top:0;margin-bo= ttom:0;} Hi Calgary Team, We=92re implementing a change to our CDHC billing process to improve accura= cy, client visibility, and cashflow. We=92ve designed it to minimize impact= on your team while making invoices clearer for clients. Effective service dates 11/1 forward: Authorizations will be housed in NetSuite. Finance Onboarding will manage authorization creation; your role is to= confirm hours with CDHC as usual and email ltci@thekey.com with: C= lient name Authorized hours per month <li style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos