--00000000000042a0a1064084c1ee Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Team, We will be implementing a *4% rate increase* for all active clients who began services *prior to June 1, 2025*. *The following client groups are excluded from this increase:* - VA Clients - Clients with a =E2=80=9CPartner Rate Exception =3D True=E2=80=9D - CareScout Partnership Clients Rate increase approvals will be assigned in *Salesforce* this week and must be reviewed and approved by the GM *no later than Friday, October 10*. Any approvals not actioned by this deadline will be *automatically approved*, and corresponding client notifications will be issued. Please note: *No exceptions will be made* to this rate increase policy. *Effective Dates & Notice Requirements* - *No Notice Required:* Effective *October 27* - *30-Day Notice Required:* Effective *November 24* - *60-Day Notice Required:* Effective *December 29* - *Notices to be sent October 13, 2025 * Your timely review and approval are essential to ensure smooth communication and implementation. Thank you for your attention and partnership as we maintain alignment between our service quality and operational costs. --=20 * Melissa Reyes * President of Client Services (916)743-0530 melissa.reyes@thekey.com TheKey.com [image: TheKey] --00000000000042a0a1064084c1ee Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable T eam , W e will b= e implementing a 4% rate increase for all active clients w= ho began services prior to June 1, 2025 . The following client groups are excluded from this increase: VA Clients Clients with a =E2=80=9CPartner Rate Exception =3D True=E2=80=9D CareScout Partnership Clients Rate increase approvals will be assigned in Salesforce = this week and must be reviewed and approved by the GM no later than Friday, Oct= ober 10 . Any approvals not actioned by this deadline will be automatically approved , and corresponding client notifications = will be issued. Please note: No exceptions will be made to this rate in= crease policy. Effective Dates & Notice Requirements No Notice Required: Effective October 27 30-Day Notice Required: Effective November 24 60-Day Notice Required: Effective December 29 Notices to be sent October 13, 2025 Your timely review and approval are essential to ensure smooth communica= tion and implementation. Thank you for your attention and partnership as we= maintain alignment between our service quality and operational costs. -- <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"co