Re: ** RUSH ** Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Hi Wesley,

Thank you.  Is there an email contact we can reach out to or a way we can
ensure the ACH payment is being applied to our account in a timely manner?

The account is currently on hold and we need to resume ordering equipment
as soon as possible.  Who can I follow up with regarding this matter?

*Best regards,*

Trish Nguyen

Sr. Accounts Payable | TheKey

*Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*


<http://www.thekey.com>




On Fri, Dec 19, 2025 at 6:43 AM Wesley Yip <Wesley.Yip@rci.rogers.com>
wrote:

> Hi Trish,
>
>
>
> The payment will be applied tomorrow.
>
>
>
> Thank you.
>
>
>
> *From:* Wesley Yip
> *Sent:* 19 décembre 2025 08:02
> *To:* Trish Nguyen <trish.nguyen@thekey.com>
> *Cc:* Timothy Thomas <tt@thekey.com>; joey.taylor@thekey.com; Aaron Worob
> <itsupport@thekey.com>
> *Subject:* RE: ** RUSH ** Fwd: Assistance et Soins à Domicile (Montréal)
> Inc 785976853 - [#1213560] (Case #10944143)
>
>
>
> Hi Trish,
>
>
>
> I will forward this to our cash management team to apply the payment.
>
>
>
> Thank you.
>
>
>
> *From:* Trish Nguyen <trish.nguyen@thekey.com>
> *Sent:* 18 décembre 2025 16:46
> *To:* Wesley Yip <Wesley.Yip@rci.rogers.com>
> *Cc:* Timothy Thomas <tt@thekey.com>; joey.taylor@thekey.com; Aaron Worob
> <itsupport@thekey.com>
> *Subject:* Re: ** RUSH ** Fwd: Assistance et Soins à Domicile (Montréal)
> Inc 785976853 - [#1213560] (Case #10944143)
>
>
>
> Hi Wesley,
>
>
>
> Thanks for the quick response. We also made another ACH payment on
> 11/25/25 for invoice # 3079421489 and 3055101977 per the attached payment
> details.  Could you please help to apply them as well?
>
>
>
> *Best regards,*
>
> *Trish Nguyen*
>
> Sr. Accounts Payable | *TheKey*
>
> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>
>
>
> [image: Image removed by sender.] <http://www.thekey.com/>
>
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Thu, Dec 18, 2025 at 1:00 PM Wesley Yip <Wesley.Yip@rci.rogers.com>
> wrote:
>
> Hi Trish,
>
>
>
> Yes,  both payments of 1232.25$ and 1222.81$ have been applied to account
> 785976853.
>
>
>
> The past due is now 4838.15$.
>
>
>
> Thank you.
>
>
>
>
>
>
>
> *From:* Trish Nguyen <trish.nguyen@thekey.com>
> *Sent:* 18 décembre 2025 15:54
> *To:* Wesley Yip <Wesley.Yip@rci.rogers.com>
> *Cc:* Timothy Thomas <tt@thekey.com>; joey.taylor@thekey.com; Aaron Worob
> <itsupport@thekey.com>
> *Subject:* Re: ** RUSH ** Fwd: Assistance et Soins à Domicile (Montréal)
> Inc 785976853 - [#1213560] (Case #10944143)
>
>
>
> Hi Wesley,
>
>
>
> I wanted to follow up on this request.  Were you able to apply our ACH
> payments to the invoices?
>
>
>
> Our account is currently on hold and unable to order equipment.  Are you
> able to look into the account at the earliest?
>
>
>
> Best,
>
> Trish N.
> ------------------------------
>
> *From:* Trish Nguyen <trish.nguyen@thekey.com>
> *Sent:* Tuesday, November 25, 2025 11:21 AM
> *To:* Wesley Yip <Wesley.Yip@rci.rogers.com>
> *Cc:* Timothy Thomas <tt@thekey.com>; joey.taylor@thekey.com <
> joey.taylor@thekey.com>
> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560] (Case #10944143)
>
>
>
> Hi Wesley,
>
>
>
> Please see the attached payment remittance for invoice # 3040619125 and
> 3026159733 that was paid via ACH on 11/10/25.  Please locate the ACH
> payments with your accounting team and apply accordingly.
>
>
>
> *Best*
>
> *regards,*
>
> *Trish*
>
> *Nguyen*
>
> Sr.
>
> Accounts Payable | *TheKey*
>
> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>
>
>
> [image: Image removed by sender.] <http://www.thekey.com/>
>
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Tue, Nov 25, 2025 at 7:41 AM Wesley Yip <Wesley.Yip@rci.rogers.com>
> wrote:
>
> Hi Trish,
>
>
>
> I hope you’re doing well.
>
>
>
> Do you have an update on the payment?
>
>
>
> The past due is now 5787.07$.
>
>
>
> Thanks.
>
>
>
> *From:* Trish Nguyen <trish.nguyen@thekey.com>
> *Sent:* 6 novembre 2025 17:14
> *To:* Timothy Thomas <tt@thekey.com>
> *Cc:* Wesley Yip <Wesley.Yip@rci.rogers.com>; joey.taylor@thekey.com
> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560] (Case #10944143)
>
>
>
> Hi Wesley,
>
>
>
> There were some delays due to our internal accounting process but I have
> escalated to request the payments for the below invoices to go out early
> next week.  Please note our account and I will circle back with the payment
> details.  Feel free to reach out if you have any immediate concerns.
>
>
>
> *Best regards,*
>
> *Trish Nguyen*
>
> Sr. Accounts Payable | *TheKey*
>
> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>
>
>
> [image: Image removed by sender.] <http://www.thekey.com/>
>
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Tue, Nov 4, 2025 at 12:40 PM Timothy Thomas <tt@thekey.com> wrote:
>
> @Trish Nguyen <trish.nguyen@thekey.com> Please provide Wesley from Rogers
> an update on the outstanding payments.
>
>
>
> Thanks!
>
>
>
> On Mon, Nov 3, 2025 at 3:29 PM Wesley Yip <Wesley.Yip@rci.rogers.com>
> wrote:
>
> Hi Timothy,
>
>
>
> I hope all is well.
>
>
>
> Any news on the payment?
>
>
>
> Thanks.
>
>
>
>
>
> *From:* Wesley Yip
> *Sent:* 15 octobre 2025 10:43
> *To:* Timothy Thomas <tt@thekey.com>
> *Cc:* joey.taylor@thekey.com; utility_rent@thekey.com
> *Subject:* RE: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560] (Case #10944143)
>
>
>
> Hi Timothy,
>
>
>
> I hope all is well.
>
>
>
> Any news on the payment?
>
>
>
> Thanks.
>
>
>
> *From:* Timothy Thomas <tt@thekey.com>
> *Sent:* 19 septembre 2025 19:03
> *To:* Rogers Business Support <Rogers.BusinessSupport@rci.rogers.com>
> *Cc:* Wesley Yip <Wesley.Yip@rci.rogers.com>; joey.taylor@thekey.com;
> utility_rent@thekey.com
> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560] (Case #10944143)
>
>
>
> Please hold on this request. We sourced a phone elsewhere given the delay.
> Thanks.
>
>
>
> On Fri, Sep 19, 2025 at 6:33 PM Rogers Business Support <
> rogers.businesssupport@rci.rogers.com> wrote:
>
> Hi Trish / Wesley,
>
>
>
> Good day! Hope all is well.
>
>
>
> As requested, setup BSS access for account # 785976853 as per below:
>
>
>
> *An email has been sent to utility_rent@thekey.com
> <utility_rent@thekey.com>. The new user will need to select Set Password in
> the body of the email to set their password and access their new profile.*
>
> *The email will come from Rogers (notifications@rci.rogers.com
> <notifications@rci.rogers.com>) and the subject will be Set your Rogers
> Business password. They will need to look for this email in their inbox, or
> in their filtered/Spam folders if it is not in their inbox.*
>
>
> Thank you for contacting Rogers Business Support Wireless, have a
> wonderful day!
>
> Kind regards,
> Shobana N
> Account Consultant, Enterprise Customer Service Wireless
> t 1-877-274-3375
>
> You may receive a Customer Survey requesting feedback on your experience
> from this interaction with us. We appreciate your feedback and pride
> ourselves on your willingness to recommend Rogers.
>
> Payments made easy - add a credit card and save it for one time payments
> or for pre authorized payments
> New reports for improved bill & device management, including hardware
> upgrade information
>
> Log into your Business Self-Serve account and check out these new features
> today!
> https://bssinternal.rogers.com/bizonline/bss-login-menu.do
>
>
>
>
>
>
>
> --------------- Original Message ---------------
> *From:* Wesley Yip [wesley.yip@rci.rogers.com]
> *Sent:* 9/18/2025 1:43 PM
> *To:* joey.taylor@thekey.com; utility_rent@thekey.com;
> rogers.businesssupport@rci.rogers.com
> *Cc:* tt@thekey.com
> *Subject:* RE: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560]
>
> Hi,
>
>
>
> Thank you for your reply.
>
>
>
> I will send an email to our business support team to set up the portal
> with utility_rent@thekey.com.
>
>
>
> Here is the EFT info.
>
>
>
> Please send the remittance to agenad@rci.rogers.com.
>
>
>
> Thank you.
>
>
>
> *From:* Trish Nguyen <utility_rent@thekey.com>
> *Sent:* 18 septembre 2025 13:18
> *To:* joey.taylor@thekey.com
> *Cc:* joey.taylor@thekey.com; tt@thekey.com; Wesley Yip <
> Wesley.Yip@rci.rogers.com>
> *Subject:* Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc
> 785976853 - [#1213560]
>
>
>
> Hi Westley,
>
>
>
> ?The billing email on this account has been updated but we could not make
> that change in the portal.
>
> Would you be able to help and update the monthly billing notification
> should be sent to utility_rent@thekey.com?
>
>
> We are working for the payment to go out and they will be sent via ACH.
> Please confirm the banking details and remittance email address for payment
> notification.
>
>
>
> Thanks,
>
> AP Team
>
>
>
>
>
>
>
> On Wed, 17 Sep at 4:52 PM , JosephTaylor <joey.taylor@thekey.com> wrote:
>
> There seems to be an outstanding balance on our Canadian Rogers account.
> Has this been set up in coupa?
>
> ---------- Forwarded message ---------
> From: *Joey Taylor* <joey.taylor@thekey.com>
> Date: Wed, Sep 17, 2025 at 4:43?PM
> Subject: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853
> To: Timothy Thomas <tt@thekey.com>
>
>
>
> Phishing?
>
> ---------- Forwarded message ---------
> From: *Wesley Yip* <Wesley.Yip@rci.rogers.com>
> Date: Wed, Sep 17, 2025 at 3:35?PM
> Subject: Assistance et Soins à Domicile (Montréal) Inc 785976853
> To: joey.taylor@homecareass