----==_mimepart_68d4064989534_21f3fe8d99cf8b836550ea Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable That would require a new phone number for each ring group. =C2=A0We curre= ntly have no licenses for new Canada numbers. =C2=A0We have requested tha= t our 8x8 lines move to Zoom around the third week of October, but that h= as yet to be confirmed by Zoom / 8x8. =C2=A0In the meantime, we're not ma= king any new purchases through 8x8. =C2=A0We can try this in Zoom, but 8x= 8 is not going to be an option for four all new Canada numbers with the l= ooming moving Zoom. = = On Wed, 24 Sep at 10:44 AM , TheKey Support wro= te: That could work but I would prefer a ring gr= oup for each that simply rings direct to the team. Is that possible? = = = = = = On Wed, Sep 24, 2025 at 9:39=E2=80=AFAM Mark Warner wrote: = = = = = If I understand, we're looking for a way to reach each Intake group bypa= ssing the normal IVR, correct?=C2=A0 If so, I would recommend a single nu= mber ringing to an Intake IVR that offers something like ... press 1 for = the Toronto team, press 2 for the Winnipeg team, press 3 for the Calgary = team, press 4 for the Vancouver team.=C2=A0 We can come up with a suitabl= e initial greeting.=C2=A0 Is this on the right track? = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 24 Sep at 8:14 AM , Timothy Thomas wrote: = = ---------- Forwarded message --------- From: Timothy Thomas Date: Tue, Sep 23, 2025 at 4:22=E2=80=AFPM Subject: New Ring Groups T= o: Mark Warner = = = Hi Mark, = = We want to test something out in Canada. I need new intake ring groups t= hat surpass the auto-attendant and ring directly to our intake team acros= s markets. = = Toronto - Desiree Aranjo, Timon Page and Kristal Parris = Winnipeg - Dennis Fancy, Desiree Aranjo and Brian Boxall = Calgary - Chuck Terlesky, Shawntel Sousa, Desiree Aranjo = Vancouver - Sharon Speirs, Cathy Gerth and Desiree Aranjo = = Can you set those up as sequential rings with 12-15 seconds (3 rings) pe= r user, then it hits voicemail? = = Let me know if=C2=A0you have any questions = Thanks! = = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_68d4064989534_21f3fe8d99cf8b836550ea Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable That would require a new phone number f= or each ring group. =C2=A0We currently have no licenses for new Canada nu= mbers. =C2=A0We have requested that our 8x8 lines move to Zoom around the= third week of October, but that has yet to be confirmed by Zoom / 8x8. =C2= =A0In the meantime, we're not making any new purchases through 8x8. =C2=A0= We can try this in Zoom, but 8x8 is not going to be an option for four al= l new Canada numbers with the looming moving Zoom. On Wed, 24 Sep at 10:44 AM , TheKey Support &= lt;itsupport@thekey.com> wrote: That could work but I would= prefer a ring group for each that simply rings direct to the team. Is th=