--000000000000f5d8430646a2464b Content-Type: text/plain; charset="UTF-8" Good afternoon, We are excited to announce that we have just released a new Quality Dashboard ! This dashboard is designed to help you stay engaged with critical client experience insights by answering questions such as: - What % of our Tier 1 -3 clients are receiving in-person assessments? - How often are we conducting in person caregiver intros for our tier 1 and 2 clients? - How often are we checking in with our clients at the 24 hour, 7-day, & 14 day timepoints? This tool was not only designed to answer the above questions but also to provide you with visibility around which clients *should *be receiving these critical SLA interactions. *Access it now *in the Operations Insights folder or directly via this link: Quality Dashboard . GMs and CSMs can also find this dashboard in the General Manager or CSM "Collections" in Tableau. *Tip:* Don't forget to check the info bubble to understand important metric definitions *Resources: *We'll be scheduling Office Hours in the new year for live Q&A. In the meantime, you can always reach out to dart-team@thekey.com with dashboard / data related questions. Questions about how to positively impact quality metrics found on this dashboard can be directed towards @Bridgett Scherer (Bee) and @Audra Williams . *What's Next?* - We are in the process of incorporating two additional quality SLA metrics: *Quality Assurance Visit* and *6-Month Reassessment Visit*. - Once these 2 new metrics are added to the dashboard, we will introduce an overall composite quality metric to further standardize and simplify the way these measures are tracked. Thanks, John Champagne Director of Analytics | *TheKey* *Mobile: 985.696.0424* [image: TheKey] --000000000000f5d8430646a2464b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, We are = excited to announce that we have just released a new=C2=A0 Quality Dashboard ! This dashboard is designed to hel= p you stay engaged with critical client experience insights by answering qu= estions such as: What % of our= Tier 1 -3 clients are receiving in-person assessments? How often are we conducting in person caregiver intros for = our tier 1 and 2 clients? How often are = we checking in with our clients at the 24 hour, 7-day, & 14 day timepoi= nts? This tool was not only designed to answer the above ques= tions but also to provide you with visibility around which clients=C2=A0 = should=C2=A0 =C2=A0 be receiving these critical SLA interac= tions. Access it now=C2=A0 in the O= perations Insights folder or directly via this link:=C2=A0<a href=3D"https:= //us-west-2b.online.tableau.com/t/mydata/views/Qua