----==_mimepart_69a1d4961b00e_26552dc31182145261d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon and Kristal, We wanted to follow up to see if your office ha= s had a chance to review my last email from last week? Are we willing= to accept Kathy Clarke's settlement offer of $1,000.00 or should we assi= gn the entire $3,500.00 over to our legal partners for contingency collec= tions efforts? If we decide to assign out to legal collections, may y= our office please advise if we hold any associated risk with the client a= nd advise if there are any service-related failures that the client could= use to dispute the balance? Thank you. Regards, Marc Atkinso= n Team Leader Customer Contact & Collections Center 866-226-1702 - Mai= n Line 239-264-1290 - Direct Line marc.atkinson@thekey.com =0D =0D On=0D Thu, 19 Feb at 2:55 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D Hi Kristal and Timon, =0D =0D We wanted to follow up to see if your office has had a chance to review = Kathy Clarke's settlement offer for Mary Ann Clarke's final invoice for s= ervice from 11/24-11/30/25?=0D =0D =0D She is offering to pay $1,000.00 of the invoice instead of the full $3,5= 00.00, claiming poor service and service-related issues. As Timon and I d= iscussed on last week's AR meeting, there were not any significant servic= e-related issues and the full balance of $3,500.00 is valid. =0D =0D Based on the correspondence I have had with Kathy, she is not going to p= ay anymore than $1,000.00.=C2=A0 =0D =0D Another option would be to write off the full balance and then send it t= o our legal partners to go after Kathy for the full $3,500.00 balance. =0D= =0D Please review and let us know your thoughts. =0D =0D Thank you! =0D =0D Regards, =0D =0D Marc Atkinson =0D Team Leader =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct Line =0D marc.atkinson@thekey.com =0D =0D =0D =0D =0D =0D On=0D Thu, 12 Feb at 12:38 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D =0D Hi Kristal and Timon, =0D =0D I just spoke to Kathy Clarke concerning former client Mary Ann Clarke. A= s it stands, they still owe the remaining $3,500.00 balance for service f= rom 11/24-11/30/25. The invoice is attached here for your records and is = currently at 69 days overdue. =C2=A0 =0D =0D Kathy did not offer any specifics of actual instances as she had limited= time to talk, but claims she should not pay this invoice due to many ser= vice related issues she had with us throughout the client's time on servi= ce. However, she is offering to settle for $1,000.00 because "she wants t= o make sure our CGs get paid". After speaking with her, I asked if she wo= uld be willing to settle for $1,750.00, but she declined. =0D =0D We could potentially go after her for the entire balance of $3,500.00 si= nce she signed the CCA and PAD Agreement and would be contractually oblig= ated for the balance. But the costs of pursuing an addi