----==_mimepart_693067a043f4b_25b6019449308d0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, please let me know if there is an up= date that can be provided. The client will not be charged as long as the se= rvices being provided fall under what Genworth will cover, but it is compan= y policy to have a payment method on file.=C2=A0 "We will still need a val= id form of payment on file, if the insured ever exceeds tis DB benefits amo= unt that is when they would see a charge. Even if they are not expected to = go over this daily benefit amount, we still need a valid form of payment on= file to remain in compliance. " =C2=A0 Respectfully,=C2=A0 Alej= andro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 Lo= ng Term Care Insurance Customer Service - (855) 205-8007 Long Term Care In= surance Fax - (813) 693-5625 =C2=A0 Billing Support Customer Service - (8= 66) 226-1702 Billing Support Email - Billing@thekey.com =C2=A0 =C2=A0 = =20=0D =20=0D On=0D Wed, 19 Nov at 10:57 AM=0D , Alejandro Aponte = wrote:=0D =20=0D =20=0D =20=0D =20=0D Hello again,=20=0D =20=0D Just touching base here, please let me know if there is an update that can= be provided. The client will not be charged as long as the services being = provided fall under what Genworth will cover, but it is company policy to h= ave a payment method on file.=C2=A0=20=0D =20=0D "We will still need a valid form of payment on file, if the insured ever e= xceeds tis DB benefits amount that is when they would see a charge. Even if= they are not expected to go over this daily benefit amount, we still need = a valid form of payment on file. "=20=0D =20=0D =20=0D =C2=A0=20=0D Respectfully,=C2=A0=20=0D =20=0D =20=0D Alejandro Aponte=20=0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey=20=0D =C2=A0=20=0D Long Term Care Insurance Customer Service - (855) 205-8007=20=0D Long Term Care Insurance Fax - (813) 693-5625=20=0D =C2=A0=20=0D Billing Support Customer Service - (866) 226-1702=20=0D Billing Support Email - Billing@thekey.com=20=0D =C2=A0=20=0D =20=0D =C2=A0=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D On=0D Tue, 11 Nov at 12:50 PM=0D , Alejandro Aponte = wrote:=0D =20=0D =20=0D Hello Venus,=20=0D =20=0D I spoke with Sandra and their spouse today and we called Genworth together= to verify policy benefit information and I verified the claim is approved.= Since the claim is approved and I have benefits details, I have set up the= ir account for Immediate AOB, so we will invoice Genworth directly up to th= e $373.39 per day that they will cover.=20=0D =20=0D We will still need a valid form of payment on file, if the insured ever ex= ceeds tis DB benefits amount that is when they would see a charge. Even if = they are not expected to go over this daily benefit amount, we still need a= valid form of payment on file.=C2=A0=20=0D =20=0D =20=0D =C2=A0=20=0D Respectfully,=C2=A0=20=0D =20=0D Alejandro Apon