Derek Gordon 29 W Wimbledon Way Rogers, AR 72758
Ashley Mirone
2115 Paloma St. Pasadena California 91104
Emma Zumsen
880 Goodrich Ave Saint Paul Minnesota 55105
Melissa Reyes
3224 Corte Melano Chula Vista California 91914
Shadi Gholizadeh
22 Carnoustie Way Trabuco Canyon California 92679
Can I get a copy of some of those reports as well?
*Derek Gordon*
COO | *TheKey*
310-402-9968
[image: TheKey]
On Wed, Jan 8, 2025 at 12:29 PM Timothy Thomas <tt@thekey.com> wrote:
> Answers in blue below.
>
>>
>> 1) What's the interface for us to access the below information from
>> Lifeguard? Currently, only the Lifeguard Team has access to the
>> dashboards. Their team converts the information from the dashboards into
>> the wellness reports that are then transferred to the CSM's every Friday.
>> The CSM's then use this information as valuable data talking points to have
>> discussions with the family.
>>
>
>
>> 2) What processes are we piloting to work this data into CSM & CGM
>> workflows? We're working on the playbook now. The Lifeguard team is very
>> involved in the day to day ops / workflows. Attending pipeline calls and
>> case reviews.
>>
>
>
>> 3) Can we get some demo units to under the ins & outs of it? I'd like to
>> set it up and see what we are getting, as I'm sure Melissa, Emma, Shadi,
>> and Ashley would as well? Yes, where would you like them sent?
>>
>>
>> *Derek Gordon*
>> COO | *TheKey*
>> 310-402-9968
>>
>> [image: TheKey]
>>
>>
>> On Wed, Jan 8, 2025 at 10:00 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Good morning!
>>>
>>> I’m pleased to share more great feedback from one of our Lifeguard
>>> clients (see below).
>>>
>>> I expect to have the pricing model completed by the end of the week,
>>> pending final details from the Lifeguard team.
>>>
>>> Best,
>>> Tim
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Amanda Mansfield <amansfield@joinlifeguard.com>
>>> Date: Wed, Jan 8, 2025 at 10:48 AM
>>> Subject: Success Story
>>> To: Nathanial Findlay <nfindlay@joinlifeguard.com>, Steven Ferguson <
>>> sferguson@joinlifeguard.com>, Kara Sehl <ksehl@joinlifeguard.com>,
>>> Karen Largent <klargent@joinlifeguard.com>, Alan Wood <
>>> awood@joinlifeguard.com>, Nicolas Grenier Myca <ngrenier@myca.com>,
>>> Benoit Lajeunesse Myca <blajeunesse@myca.com>, Meighen Fitzpatrick <
>>> mfitzpatrick@joinlifeguard.com>
>>> Cc: Joey Taylor <joey.taylor@thekey.com>, Timothy Thomas <tt@thekey.com>
>>>
>>>
>>> Hello to all,
>>>
>>> After speaking with Maria, one of the Care Managers at TheKey Montreal,
>>> I can confidently confirm we have another Success Story!
>>>
>>> *Nora, 91 years old, lives alone, with her closest family being two
>>> nieces in London. The care she receives from TheKey is critical to her
>>> well-being, as she is alone when the caregiver is not present. The family
>>> values the weekly reports and virtual meetings with Maria, which reassure
>>> them that Nora is doing well and provide peace of mind despite the
>>> distance. They also appreciate Kara from the Lifeguard Team, who promptly
>>> answers questions about the technology and reports, offering an added layer
>>> of support and security.*
>>> *Lifeguard data revealed that Nora spends long periods sitting and has
>>> fewer toilet visits. Maria updated her Care Plan, instructing the caregiver
>>> to encourage walking, regular toilet visits, and better hydration. The data
>>> has also helped monitor caregiver performance, exposing issues like
>>> inaccurate time reporting, which led to corrective action. Additionally, it
>>> tracks apartment entries and exits, identifying patterns such as a
>>> neighbor’s frequent visits, which used to be a problem but can now be
>>> managed accordingly.*
>>>
>>> Great job Team! So proud to be able to help in this way!
>>>
>>>
>>> Amanda Mansfield
>>> *Account Manager / Lifeguard at TheKey*
>>> 514-907-5065
>>> TheKey.ca <https://thekey.ca/> <https://thekey.ca/>
>>> [image: TheKey]
>>>
>>>