--000000000000908d83064273f9b8 Content-Type: multipart/alternative; boundary="000000000000908d82064273f9b7" --000000000000908d82064273f9b7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I was just going to email you to check. Thanbks for letting me know. Been a bit overwhelmed as, unfortunately, the Zoom transition hasn't gone quite as smooth as we hoped. On Fri, Oct 31, 2025 at 7:59=E2=80=AFAM Timothy Thomas wrot= e: > It's back, thanks > > On Thu, Oct 30, 2025 at 12:18=E2=80=AFPM Mark Warner > wrote: > >> Try again. >> >> On Thu, Oct 30, 2025 at 10:01=E2=80=AFAM Timothy Thomas = wrote: >> >>> Hi Mark, >>> >>> Where can I find this phone system management portal to adjust the call >>> queues? Thanks >>> >>> [image: Screenshot 2025-10-30 at 11.00.34=E2=80=AFAM.png] >>> >>> >>> On Thu, Oct 9, 2025 at 2:19=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> Hello! >>>> >>>> Below are instructions for administering your Zoom Call Queues. Zoom >>>> Call Queues are equivalent to 8x8 Ring Groups. Zoom *call queues* req= uire >>>> a few steps to successfully add or remove users. Please login to your= Zoom >>>> portal directly ( thekey.zoom.us ) or access your profile via your >>>> Zoom PC app by selecting your profile initials/picture (in the upper-r= ight >>>> corner of the PC app) > Settings > My Account. This should open a web= page >>>> to your personal Zoom portal profile. Review all the options on the l= eft >>>> side of your screen and select *Phone System Management > Call Queues*= . >>>> At that point, you should see all the call queues to which you have ac= cess. >>>> >>>> 1. Select the call queue you wish to change. You should see two tabs >>>> : *Profile* and *Policy*. >>>> >>>> 2. Under the *Profile* tab, locate the *Member(s)* option and select = *View >>>> or Edit* >>>> >>>> 3. To add a user to the call queue, select the blue Add button, searc= h >>>> for the user(s), check the box associated with each user to be added, = and >>>> select OK at the bottom of the screen to add them to the group. >>>> >>>> Steps 1-3 define which users will ring when a call is directed to the >>>> Call Queue. >>>> >>>> 4. Return to the *Profile* and *Policy* screen and select the *Policy= * >>>> tab. Under the *Voicemail* option, select *Access Member List*. >>>> >>>> 5. Add the same users here that were added under the *Profile* tab. >>>> >>>> Steps 5-6 define which users will receive notifications whenever a >>>> voicemail is left for the call queue. >>>> >>>> When following the above instructions, all users in the call queue wil= l >>>> ring with incoming calls and receive voicemail notifications (via emai= l) >>>> whenever a caller leaves a voicemail for the group. >>>> >>>> The *Profile* and *Policy* options are independent. If you want a >>>> user to receive only calls for the call queue and not voicemail >>>> notifications, include them only in the *Profile* list. To prevent a >>>> user from receiving call queue calls whil