--000000000000c7109c063c3f5a86 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Are you recording the training so we can watch it at a later time? With the GMs helping with assessments, I am always open to additional training. *Danielle James LPN* Milwaukee General Manager | TheKey Mobile: 414-309-4827 *Have positive feedback? We'd love to share that with the community: * https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZmeZ= B1UILA On Tue, Aug 12, 2025 at 2:56=E2=80=AFPM Mansi Mehta wro= te: > Hi Danielle, > > Thank you for your patience. We did not send the invites to GMs, only to > the CSMs that were selected to attend the training. > > On Wed, Aug 6, 2025 at 10:46=E2=80=AFAM Danielle James > wrote: > >> Hi, >> This is great! Will the GMs receive invites to the training call? >> I tried to log in to HSI, and the training is not there. >> >> Thank you >> >> *Danielle James LPN* >> >> Milwaukee General Manager | TheKey >> >> Mobile: 414-309-4827 >> >> >> >> *Have positive feedback? We'd love to share that with the community: * >> https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZ= meZB1UILA >> >> >> On Wed, Aug 6, 2025 at 7:02=E2=80=AFAM Mansi Mehta w= rote: >> >>> Hello CSMs! >>> >>> [BCC'd your direct supervisor] >>> >>> We are so excited to invite you to a* mandatory, three-week training >>> series designed to help you improve your assessment-to-start of care (S= OC) >>> conversion rate.* This is a fantastic opportunity, and we are thrilled >>> to spend time with you to help you overcome common objections and share >>> best practices. >>> >>> We've learned so much from our first session, and we are excited to >>> apply those learnings to this new format. *Every Wednesday 9**am PST / >>> 11am CST / 12pm EST **for the next three weeks*, you'll be joining Bee >>> and me for engaging discussions and collaborative breakout sessions. Th= e >>> calls will be recorded in case you're unable to attend, and attendance = will >>> be tracked. >>> >>> Each week, you will also be asked to complete a short course in our >>> learning management system, HSI. We'll be *kicking off our first live >>> discussion session next Wednesday, August 13, 2025.* >>> >>> In the meantime, we are asking all CSMs to complete the following cours= e >>> in HSI >>> *before* attending the first live session. This will ensure we can have >>> a robust and productive conversation. >>> >>> >>> - Course Name: Pre-Assessment Planning >>> - Course Length: 25 minutes >>> >>> We are really looking forward to supporting you and helping you >>> strengthen your skill sets. >>> >>> Should you have any questions, please don't hesitate to reach out to Be= e >>> or me. >>> -- >>> >>> *Bridgett (Bee) Scherer & Mansi Mehta, RN, BSN* >>> >>> VP, HR Operations | TheKey >>> >>> Mobile: 650.690.5037 >>> >>> >>> *I am sending this email at a time that suits my work schedule; please >>> do not feel obliged to repl