--00000000000084bce8064d286631 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! Just wanted to make sure. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Mon, Mar 16, 2026 at 12:25=E2=80=AFPM Marc Atkinson wrote: > Hi Shawntel, > > Yes, we received the $3,000 Etransfer payment late Friday afternoon. > > We are working on posting the payment today to both accounts, split > roughly evenly against the oldest invoices. > > I can update everyone on the balance for both accounts after the payment > posts. > > Thank you. > > On Mon, Mar 16, 2026 at 12:42=E2=80=AFPM Shawntel Sousa wrote: > >> Hi All, >> >> Just double confirming that we did receive a payment of $3000 from >> Candice? >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> >> >> On Fri, Mar 13, 2026 at 2:38=E2=80=AFPM Marc Atkinson >> wrote: >> >>> Shawntel, >>> >>> Chuck asked me to send a balance update, which is why I sent my previou= s >>> email. I also wanted to send the screenshot of the Etransfer receipt, a= s I >>> figured your office would want to see that. >>> >>> I was formatting the email, having to go back and forth between Excel >>> and the email in google. I did not see your email until after I sent mi= ne >>> and the thread updated. >>> >>> We will continue following up on the payment. >>> >>> >>> >>> On Fri, Mar 13, 2026 at 4:29=E2=80=AFPM Shawntel Sousa >>> wrote: >>> >>>> HI, >>>> >>>> Sorry, maybe read my clear care note but as of right now she is sendin= g >>>> the $3,000 to try to avoid having her services paused while she sorts = out >>>> the remaining balance. She is convinced that we double-billed her. >>>> >>>> *Respectfully, * >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager | TheKey >>>> >>>> Mobile: 403-305-6588 Office: 403-301-3777 >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Mar 13, 2026 at 2:14=E2=80=AFPM Marc Atkinson >>>> wrote: >>>> >>>>> Hi Everyone, >>>>> >>>>> Some good news here! I was compiling Mary & Ray Albo's account >>>>> statements to provide your office with the open balances due, per Chu= ck's >>>>> request. I then noticed that we just received a $3,000 e-transfer pay= ment >>>>> from Candice. Please see the details of the payment below. >>>>> >>>>> The account balances, before posting the $3,000.00, are also seen >>>>> below. >>>>> >>>>> Lito and I will review the invoices to determine which ones are the >>>>> oldest to apply the funds to, and we will send an email detailing the >>>>> payment to Candice before posting it. Our wish is to be as completely >>>>> transparent with the posting of funds as possible,. >>>>> >>>>> May your office please review this information and advise if Candice >>>>> told your office during the call that she would bring the account cur= rent, >>>>> or should we only expect the $3,000 for the