--0000000000002b68cd064b9afae3 Content-Type: multipart/alternative; boundary="0000000000002b68cc064b9afae2" --0000000000002b68cc064b9afae2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Lito, Thank you for the update and for reviewing invoicing for Levius Medical with Lauren. We would like to schedule a brief meeting with both of you to ensure our care note submission process aligns with the weekly invoicing expectations. This will help us consistently meet these requirements moving forward and areas where additional education maybe needed. Amelia Howard Regional Manager Chicago and Milwaukee On Tue, Feb 24, 2026, 5:15 PM Lito Delapena wrote: > HI Diane, > > I wanted to provide an update after completing an end-to-end review of th= e > invoicing process for Levius Medical (Account #169064) with our Team Lead= , > Lauren Ada, who oversees our Workers=E2=80=99 Comp accounts. > > Lauren confirmed that there are no issues with Levius=E2=80=99 recent req= uest to > receive invoices by Wednesday at 12:00 PM CST. However, our standard week= ly > invoicing process is typically finalized later on Wednesdays, as we align > submissions to ensure payment processing the following week. We can > certainly evaluate adjustments to better meet the requested timeline. > > Regarding Sarah Broughton=E2=80=99s feedback about delays in providing ca= re notes, > I reviewed our manual workflow and identified that the primary delay > appears to stem from missing or incomplete care notes within ClearCare. T= o > better understand where gaps may exist, could you please confirm whether > caregivers complete care notes daily or update them at the end of each > week? This will help us determine where process improvements may be neede= d > to ensure timely delivery of required documentation. > > If helpful, I would be happy to schedule time for us to review this > together with Lauren to ensure alignment on both the care note submission > process and weekly invoicing expectations. > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Thu, Feb 19, 2026 at 9:18=E2=80=AFAM Lito Delapena > wrote: > >> Good Morning Diane, >> >> Thank you for bringing this to our attention. >> >> Please accept our sincere apologies for the oversight regarding Mr. >> Brodie Cross=E2=80=99s invoices being sent without the corresponding Car= eNotes. We >> understand the importance of adhering strictly to the Worker's Compensat= ion >> provider=E2=80=99s billing requirements, and we regret any inconvenience= or >> disruption this may have caused. >> >> We will immediately review our billing process to ensure all future >> submissions consistently include the required documentation. >> >> Our goal is to fully align with the payer=E2=80=99s expectations and to = maintain >> a smooth and timely payment process moving forward. >> >> Please let me know if there are any additional requirements