----==_mimepart_68dbdf6199e41_2153ff282b1d75828125340 Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable Hi Sharon, Thank you for your email. Last Friday, there was a probl= em with our NMI credit/debit card processor, which caused credit and debit = card transactions processed through autopay to not go through. We worked wi= th our NMI vendor to get this fixed, and they did so yesterday. We reproces= sed all credit and debit transactions yesterday afternoon for the affected = clients and their invoices are now paid in full. Thank you! Regards= , Marc Atkinson Senior Client Account Specialist Customer Contact & C= ollections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing= @thekey.com =20 =20 On Mon, 29 Sep at 12:17 PM , SharonSpeirs wrote: =20 Good morning=20 I just spoke with the spouse of this client whose name is Alfred and his e= mail is=A0=20 alfwiebe@gmail.com=20 who received an email last week saying his credit card was declined for th= e invoice of his wife Sharon Wiebe. He was concerned as that has never happ= ened before so he called the credit card company and was told that his card= was NOT declined and no transaction for that amount was ever attempted to = be processed.=20 Please put the card through again and then please let me know it has been = done and what might have happened as he is expecting=A0a call back from eit= her your department. myself or his case manager.=20 Thanks in advance=20 Sharon=20 =20 =20 =20 =20 Sharon Speirs =20 =20 =20 =20 General Manager =20 =20 =20 =20 =20 =20 =20 =20 sspeirs@thekey.com =20 =20 =20 =20 Mobile: (778) 991-3361 Office: (778) 279-3634 =20 =20 =20 =20 TheKey.com =20 =20 =20 =20 =20 We value your feedback. Please leave us a Google review ----==_mimepart_68dbdf6199e41_2153ff282b1d75828125340 Content-Type: text/html; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable Hi Sharon, Thank you for your email. Last Friday, there was a problem with our NMI cre= dit/debit card processor, which caused credit and debit card transactions p= rocessed through autopay to not go through. We worked with our NMI vendor t= o get this fixed, and they did so yesterday. We reprocessed all credit and = debit transactions yesterday afternoon for the affected clients and their i= nvoices are now paid in full. <div dir=3D"ltr" style=3D"box-sizing: border-box