Ok, thanks for the clarification. I will share your response with Cathy
from billing and cc you In case she has any further questions.
Thanks Tim, Have a great evening!
On Tue, Jul 9, 2024 at 5:12 PM Timothy Thomas <tt@thekey.com> wrote:
> This is a complicated one. I believe the client is misunderstanding the
> directives from CES.
>
> The caregiver should not have been paid the full 19 hours as they didn't
> work on the holiday. Statutory pay is paid to caregivers in addition to
> their hours worked, regardless of whether they work on the holiday or not.
>
> Since the caregiver only worked 16 hours, we removed 16 hours of CES from
> the bill, not 19.
>
> We might have to jump on a call with billing to clarify this. Sorry it's
> so confusing.
>
> On Tue, Jul 9, 2024 at 4:52 PM Kim McConnell <kim.mcconnell@thekey.com>
> wrote:
>
>> Hi Tim,
>>
>> Any chance you would be able to help me out with this one? I am not 100%
>> certain how cheque emploi Works as far as holidays are concerned?
>>
>> Thank you!
>>
>> Kim McConnell
>>
>> Gestionnaire des soins /
>>
>> Client Success Manager
>>
>> kim.mcconnell@TheKey.com
>>
>> 514-907-5065
>>
>> TheKey.ca <https://www.thekey.ca/>
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: Cathy Saari <billing@thekey.com>
>> Date: Tue, Jul 9, 2024 at 4:39 PM
>> Subject: Fwd: Erroneous amount charged on invoice 805707 - [#862806]
>> To: <kim.mcconnell@thekey.com>, <mcaltagirone@thekey.com>
>>
>>
>> Hi,
>>
>> Carole Gumbley is questioning why the Cheque emploi amount changed. It
>> had been $366.13 per week and then last week and this week it dropped to
>> $308.32. Can you explain?
>>
>> Thanks, Cathy
>> Billing Help Desk
>> billing@thekey.com
>> 1-866-226-1702
>> 8:00AM-5:00PM EST Monday-Friday
>>
>>
>> On Tue, 9 Jul at 3:00 PM , 158104 John Gumbley <c_gumbley@sympatico.ca>
>> wrote:
>> Good afternoon,
>> I would like to point out *an error regarding your invoice #805707*,
>> billing period of June 24 to June 30th, 2024. The caregiver; Eric
>> Frimpong, worked 4 days but was paid 5 days since the *statutory holiday
>> of June 24th is payable according to the directives I have from Chèque
>> Emploi Service (CES).*
>> Thus, my declaration to the CES was for 5 days payable to Mr. Frimpong,
>> allotted/payable amount (for that week) was $366.13 and not $308.32 as
>> indicated on the attached invoice.
>> Consequently, we were erroneously charged $267.68. *The amount should
>> have been, $209.87 ($576.00-$366.13)*.
>>
>> Furthermore, *the same amount/principle should be applied for the
>> current billing (July 1st to July 7th, 2024).* Since, *July 1st is also
>> a payable statutory holiday* according to the CES directives. To further
>> explain and backup my explanations, I have attached the CES directives,
>> please see pages 14 to 16 regarding payable days according to The *Act
>> Respecting Labor Standards* (Les normes du travail au Québec).
>>
>> Please *rectify upon receipt of this email* the *above mentioned error
>> and ensure that the current billing is correct*.
>>
>> Regards,
>>
>> Carole Gumbley
>>
>>
>> *From:* TheKey [mailto:no-reply@versapay.com]
>> *Sent:* Friday, July 5, 2024 6:24 PM
>> *To:* c_gumbley@sympatico.ca
>> *Subject:* Receipt for Payment to TheKey
>>
>>
>> John Gumbley sent a payment of $267.68 to TheKey from RBC (4211) on Fri
>> Jul 05 06:24:15 EDT 2024 for the invoice(s) shown below.
>> Thank you for your business.
>>
>> *Invoice *
>> *Amount Paid *
>> *Balance *
>> 805707
>> <http://email.versapay.com/ls/click?upn=u001.zYiBgFg9bCfBqtV3ylE2LYYASu9aPmyVkz9TFrmWd7C6MNUzTRqCyevH4fVEDD4iwmast3TgWVQzov6PVyzFHjjO5VcaKcoMISk5q3q3oK4-3Ddr1v_BvvkFsubTNKaBkgMoJIWnzMQjl1Bd3rCVnoulUJsh5RxXBfvq4L0p6tD8Xu-2FjXMgmqM1j2lETWJm0jGZI626FirFNApW858r6V-2Bt-2FqFEAN-2FLiFqOqQWyEkq3-2Bq2azEpXMh8djYCXXRSwHvuVARwm7zE8kyautYa-2BWT19eGS9hNbNT-2FyAy69esHvuw7bNml1lYvcVrl7e8ZH-2FgQopz7xAv84AivBjWkgrvUlEhDHJX780v3R2aS0x-2FPak497qSyt-2F2CSurcd5JUT2ziXyLxgyMCQ4rF5EmTh55UIwUcQ1y-2F0-3D>
>> $267.68
>> $0.00
>>
>> *Transaction Details: *
>>
>> *Payment *
>> *Amount *
>> *Payment Token *
>> *Authorization Code *
>> On Invoices
>> $267.68
>> 4Y27U3QPIN9M
>>
>> View Invoices
>> <http://email.versapay.com/ls/click?upn=u001.zYiBgFg9bCfBqtV3ylE2LYYASu9aPmyVkz9TFrmWd7C6MNUzTRqCyevH4fVEDD4i7tOUjtGjG4cSOl842MkrEA-3D-3DDJPv_BvvkFsubTNKaBkgMoJIWnzMQjl1Bd3rCVnoulUJsh5RxXBfvq4L0p6tD8Xu-2FjXMgmqM1j2lETWJm0jGZI626FirFNApW858r6V-2Bt-2FqFEAN-2FLiFqOqQWyEkq3-2Bq2azEpXMh8djYCXXRSwHvuVARwm71naN7AE2iD1QKG1cGTOa7TqJGS8qWfa1YxSUuMupv0spSuBViqj3lYXjU8Vy2hZNl39I8DhC16AQV4fjKgY-2BquVEy0oVoOLDBxhBajlNFgRgTLJbMgoxyuB-2BgYxizC5wUyKLjU8njh9-2F40gt-2FwaH4k-3D>
>>
>>
>>
>> Questions about this message?
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>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>