--0000000000007d994c064bbafdfe Content-Type: multipart/alternative; boundary="0000000000007d994c064bbafdfd" --0000000000007d994c064bbafdfd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Laura, I see that the client from the link you sent me is deactivated in wellsky https://hcacinci.clearcareonline.com/clients/8782702/ Name is Diane W The client created as Mom Unknown, that then changed name to Diane Kvapil, is active https://hcacinci.clearcareonline.com/clients/8782630/ On Thu, Feb 26, 2026 at 11:22=E2=80=AFAM Laura Horval = wrote: > We modified the client in Wellsky after she had a sudden name switch. > > We had worked a shift with Diane and then suddenly the next day in Wellsk= y > her profile was completely changed to =E2=80=9Cmom unknown=E2=80=9D who w= as an opportunity > not yet converted from Salesforce. > We quickly changed the information back to Diane=E2=80=99s in Wellsky to = not > confuse the caregiver further until we had a resolution. > > Max, were you able to look at the link I sent you in chat Monday with > Diane=E2=80=99s original information? > > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000a0waPYAQ/view > > The concern now is that a prospect of ours received a bill for a current > client. I want to make sure they receive no more bills and make sure Dian= e > is receiving hers as well. > > > On Thu, Feb 26, 2026 at 9:17=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez maximiliano.ibanez@thekey.com> wrote: > >> I don't think so. This is the client >> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH= 00000kZ7AeYAK/view >> In this image we see that the integration (Prod Workato) updated the >> name. This indicates the client was modified from wellsky, >> [image: image.png] >> >> On Thu, Feb 26, 2026 at 10:45=E2=80=AFAM Timothy Thomas = wrote: >> >>> Thanks Max. >>> >>> Is it now resolved? >>> >>> On Thu, Feb 26, 2026 at 7:41=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez >> maximiliano.ibanez@thekey.com> wrote: >>> >>>> Hi everyone, >>>> From our investigation, Salesforce shows that the name was changed by >>>> the integration. This indicates that the client name was updated in >>>> WellSky, which then synced to Salesforce. >>>> Best regards, >>>> Maximiliano Ib=C3=A1=C3=B1ez >>>> >>>> On Thu, Feb 26, 2026 at 9:51=E2=80=AFAM Will Reid w= rote: >>>> >>>>> Tim, >>>>> Can you assist with this? >>>>> >>>>> Thanks >>>>> >>>>> >>>>> *Will Reid* >>>>> >>>>> Partner | TheKey >>>>> >>>>> Mobile: 513.707.2304 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Wed, Feb 25, 2026 at 4:52=E2=80=AFPM Laura Horval >>>>> wrote: >>>>> >>>>>> Good Afternoon, >>>>>> >>>>>> I wrote Salesforce last week to let them know of an error where Dian= e >>>>>> Kavpil=E2=80=99s profile was somehow switched to a =E2=80=9CMother u= nknown=E2=80=9D account from >>>>>> Salesforce associated with Stephanie Thomson. >>>>>> >>>>>> Stephanie reached out to our Care Manager, Megan Panko, to let