----==_mimepart_68e7eb013032e_1d83fb6c2747d2814558519 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello CharlesTerlesky, =C2=A0 Your support ticket #1248459 has been esc= alated to our senior team to ensure you receive the highest level of expe= rtise and a swift resolution. You'll be contacted directly by a senior su= pport specialist with updates and further assistance. For real-time updat= es, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1248= 459. We appreciate your patience and are here to ensure your satisfaction= . =C2=A0 Kind Regards, Rohit Biswas Service Desk Engineer rohit= .biswas@thekey.com Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0h= ca.freshdesk.com TheKey.com We are Happy to Assist You! =0D= =0D On=0D Thu, 9 Oct at 12:58 PM=0D , CharlesTerlesky wrote:=0D Appreciate the update, Matt. =0D =0D =0D On Thu, Oct 9, 2025 at 9:57=E2=80=AFAM Matthew Albano wrote: =0D =0D =0D Hi Chuck, =0D =0D Cristal is OOO but I will work to get her set up.=C2=A0 =0D =0D Thanks, =0D Matt Matthew Albano Director Of Inside Sales =0D matthew.albano@thekey.com =0D Mobile: 781-710-0688 =0D =0D =0D =0D =0D =0D On Thu, Oct 9, 2025 at 11:56=E2=80=AFAM Chuck Terlesky wrote: =0D =0D =0D =0D Hi=C2=A0Cristal, =0D =0D I'm letting you know that Desiree is not on the Zoom new client line for= Calgary.=C2=A0 =0D =0D Could we have her added please. =0D =0D Regards, =0D Chuck =0D =0D =0D =0D =0D -- =0D Chuck Terlesky B.A., CCPE =0D General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca=C2=A0= =C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- =0D Chuck Terlesky B.A., CCPE =0D General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca=C2=A0= =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_68e7eb013032e_1d83fb6c2747d2814558519 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hello CharlesTerlesky, =0D =C2=A0 =0D Your support ticket #1248459 has been escalated to our senior team t= o ensure you receive the highest level of expertise and a swift resolutio= n. You'll be contacted directly by a senior support specialist with updat= es and further assistance. For real-time updates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1248459 . We apprec= iate your patience and are here to ensure your satisfaction. =0D =C2=A0 =0D Kind Regards, =0D Rohit Biswas =0D Service Desk Enginee= r =0D =0D =0D =0D rohit.biswas@thekey.com =0D =0D Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com =0D =0D <a href=3D"https://www.thekey.com/" id=3D"menur861" rel=3D"noreferre= r" style=3D"box-sizing: border-box; color: rgb(44, 92, 197); word-break: = break-wo