----==_mimepart_691ddf804eaf7_25d633802387941 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello everyone, I left a VM for Andrew at 202-425-0547 just now. In my = VM I explained unfortunately we are unable to meet the second criteria that= UNUM is needing for us to become an approved provider. We do not have a Li= censed Physician on staff in Canada as we do not offer medical services. On= ce the client comes onto service in our Florida location, their services wi= ll be reimbursable under their UNUM policy as we are already an approved pr= ovider in the United States. Having a Licensed Physician is not a requireme= nt to be an approved provider in the United States.=C2=A0 I provided ou= r departments phone number and hours of operations for Andrew to contact us= , and they can be transferred directly to me if they have further questions= or concerns. Jeannie is going to draft a letter to UNUM, however, this is = no guarantee as we still will not be able to meet their second criteria.=C2= =A0 =C2=A0 Respectfully,=C2=A0 Alejandro Aponte Finance Onb= oarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 Long Term Care Insurance Cu= stomer Service - (855) 205-8007 Long Term Care Insurance Fax - (813) 693-5= 625 =C2=A0 Billing Support Customer Service - (866) 226-1702 Billing Sup= port Email - Billing@thekey.com =C2=A0 =C2=A0 =20=0D =20=0D On=0D Wed, 19 Nov at 9:57 AM=0D , LTCi Support wrote:=0D =20=0D Yes, Alejandro is contacting=C2=A0the client today.=C2=A0=0D =20=0D =20=0D =20=0D =20=0D On Wed, Nov 19, 2025 at 9:37=E2=80=AFAM Timothy Thomas wro= te:=20=0D =20=0D =20=0D Could a member of your team connect with the client to review their questi= ons. It sounds like despite being in Canada they're insurance might cover c= are provided we adhere to the two criteria identified.=20=0D =20=0D On Wed, Nov 19, 2025 at 9:20=E2=80=AFAM Jeannie Ortiz wrote:=20=0D =20=0D =20=0D =20=0D Hi=C2=A0Timothy & Joey, =20=0D If the client is moving to Florida, we will become an approved provider si= nce we are licensed in Florida. We were under the impression that they woul= d be staying in Canada, but that may not be the case. If they are indeed mo= ving, we will submit the license and information for the Florida location.=20=0D =20=0D =20=0D On Wed, Nov 19, 2025 at 9:12=E2=80=AFAM Timothy Thomas wro= te:=20=0D =20=0D =20=0D =20=0D @Jeannie Ortiz=C2=A0please advise as this Tier 1 client is set to move to f= lorida and engage services with TheKey in broward. We'll need to sort out h= is LTCI. Thanks=20=0D =20=0D =20=0D On Wed, Nov 19, 2025 at 9:06=E2=80=AFAM Joey Taylor wrote:=20=0D =20=0D =20=0D Any update here?=20=0D Andrew called this morning for an update as he said no one has reached out= to him=C2=A0 Joey Taylor=20=0D Directeur G=C3=A9n=C3=A9ral/General Manager=20=0D 514-907-5065=20=0D TheKey.ca=C2=A0=C2=A0=20=0D =20=0D =20=0D =20=0D =20=0D =20=0D On Thu, Nov 13, 2025 at 2:14=E2=80=AFPM Timothy Thomas wro= te:=20=0D =20=0D =20=0D =