----==_mimepart_69710bf2c2023_1fe6007c122627f8 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joseph, =E2=80=8BNo were unable to delete the profile it may have = past carelogs linked to it as wellsky is not allowing it to be deleted. = Thanks,=C2=A0 Briana Del Real =0D =0D On=0D Wed, 14 Jan at 2:09 PM=0D , JosephTaylor wrote:=0D Good Afternoon, The account was deactivated= but not deleted. Is there a way to delete it for convenience? Thank you= ,=C2=A0 =0D =0D =0D On Tue, Jan 13, 2026 at 12:19=E2=80=AFPM Monica Johnston wrote: =0D =0D =0D =0D =0D Thanks so much Alber! =0D =0D Roxanna and Clearcare support team - were you able to delete the duplica= te? =0D =0D =0D On Mon, Jan 12, 2026 at 3:52=E2=80=AFPM Alber Diaz wr= ote: =0D =0D =0D Patient=C2=A01000000000105079 linked to Salesforce. However, I cannot de= lete patient=C2=A01000000000105083=C2=A0using the API. ClearCare team, pl= ease help to delete manually.=0D =0D =0D On Mon, Jan 12, 2026 at 4:19=E2=80=AFPM Joey Taylor wrote: =0D =0D =0D Good Afternoon, It is not possible because there have already been shif= ts (the schedule=C2=A0is completely built). The entire profile is created= and documents are uploaded.=C2=A0 Thanks,=C2=A0 =0D =0D On Mon, Jan 12, 2026 at 5:16=E2=80=AFPM Alber Diaz wr= ote: =0D =0D =0D Hi Joey, Patient 1000000000105083 is already linked to the Salesforce op= portunity, can you delete=C2=A01000000000105079 instead? Or is not possib= le because already have shifts? =0D =0D On Mon, Jan 12, 2026 at 2:25=E2=80=AFPM Joey Taylor wrote: =0D =0D =0D Thank you very much! Both these clients are successfully integrated.=C2=A0= 1.=C2=A0=0D =0D Violaine Dalati=0D 2.=C2=A0=0D =0D June McLellan=0D =0D For the client=C2=A0Barbara Payson, I had to manually build this one in W= ellsky as the case was starting at 6AM tomorrow and our staffing team nee= ded to work on it urgently. I see now that we have 2 Barbara Payson accou= nts in Wellsky. Can please make sure these 2 accounts are linked:=0D https://montreal.clearcareonline.ca/clients/1000000000105079/ and=C2=A0=C2= =A0=0D https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000YLyaIYAT/view=C2=A0=0D =0D This account can be deleted (if you can't delete it, I will deactivate it= in Wellsky) as it is a duplicate:=C2=A0=0D https://montreal.clearcareonline.ca/clients/1000000000105083/=C2=A0=0D =0D Thank you for the help!=C2=A0=0D =0D =0D On Mon, Jan 12, 2026 at 3:20=E2=80=AFPM Ofelia Lopez Sanchez wrote: =0D =0D =0D Hi Audra =0D The record was successfully=C2=A0re-processed by the integration, can yo= u confirm if it now looks correct? =0D =0D thanks! =0D Ofelia Lopez =0D =0D =0D On Mon, Jan 12, 2026 at 3:04=E2=80=AFPM Audra Williams wrote: =0D =0D =0D Adding in Workato team.=C2=A0 =0D =0D =0D =0D =0D Audra Williams=0D =0D =0D =0D =0D Director, Divisional Operations=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D audraw@thekey.com=0D =0D =0D =0D =0D =0D =0D Mobile: (425) 757-7027 =0D =