Hi Timothy,
It doesn't look like I have access to any of the Canadian offices on Care
Academy. I'll have to get in touch with our rep to get the Enhanced
Dementia Training published for your offices. Thanks for bringing this to
my attention.
Beth
On Wed, May 25, 2022 at 5:32 AM Timothy Thomas <tt@thekey.com> wrote:
> Good morning.
>
> We're trying to access the Enhanced Dementia Training via Care Academy
> here in Canada and as you can see in the thread below it is not included in
> our package. Can you please advise?
>
> Thank you
> Tim
>
> On Tue, May 24, 2022 at 6:26 PM Carolina Orosa <
> corosa@homecareassistance.com> wrote:
>
>> Hi Tim,
>>
>> Looks like we don't even have access to the Enhanced Dementia Training
>> program through Care Academy. Please see below. Care Academy was one of the
>> suggested avenues for rolling out to caregivers. I think corporate needs to
>> provide better guidance around this.
>>
>> ---------- Forwarded message ---------
>> From: Elizabeth Manjarrez <emanjarrez@homecareassistance.com>
>> Date: Tue, May 24, 2022 at 3:24 PM
>> Subject: Fwd: [CareAcademy] Re: Advanced dementia training
>> To: Carolina Orosa <corosa@homecareassistance.com>
>>
>>
>> FYI
>>
>> Elizabeth Manjarrez
>> Employee Care Manager
>> Home Care Assistance
>> 1861 Marine Dr.
>> Vancouver, BC V7V 1J7
>> *T* 778 279 3634
>> *F* 778 279 3635
>> *E* emanjarrez@homecareassistance.com
>> *www.homecareassistancevancouver.ca
>> <http://homecareassistancevancouver.ca/>*
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: Mauricio Salazar (Support) <hello@careacademy.com>
>> Date: Tue, May 24, 2022 at 3:22 PM
>> Subject: [CareAcademy] Re: Advanced dementia training
>> To: Elizabeth Manjarrez <emanjarrez@homecareassistance.com>
>>
>>
>> ##- Please type your reply above this line -##
>> [image: CareAcademy.com]
>>
>> Hi Elizabeth,
>>
>> Your ticket (221158) has been updated! View our response below.
>>
>> Feel free to reply to this email with any questions or additional
>> comments.
>>
>> Thank you,
>> Your friends at CareAcademy
>>
>> *Mauricio Salazar* (CareAcademy)
>>
>> May 24, 2022, 6:22 PM EDT
>> Hi Elizabeth,
>>
>> Thanks for reaching out. It seems the advanced dementia training is not
>> currently included in your package.
>>
>> I have forwarded your request and a member of our team will reach out to
>> you directly within one business day.
>>
>> If you have any additional questions or concerns, please feel free to
>> contact us by replying to this message or by calling us directly at (866)
>> 227-3895. We'd be more than happy to assist you.
>>
>> Best Regards,
>> Mauricio
>>
>> *Elizabeth Manjarrez*
>>
>> May 12, 2022, 5:42 PM EDT
>> Hi there,
>>
>> I'm trying to pull the Advanced Dementia Training from the library but it
>> doesn't appear to be there, I need support, please.
>>
>> Also, I was told that Clear Acadamy can communicate with ClearCare and
>> add caregivers as they get hired but that is not happening, I need help
>> also with that.
>>
>> Thanks
>>
>> Elizabeth Manjarrez
>> Employee Care Manager
>> Home Care Assistance
>> 1861 Marine Dr.
>> Vancouver, BC V7V 1J7
>> *T* 778 279 3634
>> *F* 778 279 3635
>> *E* emanjarrez@homecareassistance.com
>> *www <http://www>.homecareassistancevancouver.ca
>> <http://homecareassistancevancouver.ca/>*
>>
>> Visit: Help Center
>> <https://help.careacademy.com/hc/en-us/?utm_source=zendesk_email&utm_medium=email&utm_campaign=ZenDesk_tickets> |
>> Blog
>> <https://blog.careacademy.com/?utm_source=zendesk_email&utm_medium=email&utm_campaign=ZenDesk_tickets> |
>> [image: Twitter]
>> <https://twitter.com/careacademyco/?utm_source=zendesk_email&utm_medium=email&utm_campaign=ZenDesk_tickets> |
>> [image: Facebook]
>> <https://www.facebook.com/CareAcademy/?utm_source=zendesk_email&utm_medium=email&utm_campaign=ZenDesk_tickets>
>> This email is a service from CareAcademy.
>> [5MV75D-G9EL]
>>
>>
>> --
>>
>> Carolina Orosa
>> President and Chief Operating Officer
>> Home Care Assistance
>> 1861 Marine Drive,
>> West Vancouver, BC V7V1J7
>> ph: (778) 279-3634
>> fax: (778) 279-3635
>> website: *www.homecareassistancevancouver.ca
>> <http://homecareassistancevancouver.ca/>*
>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>