--0000000000009d6689064cd54cba Content-Type: multipart/alternative; boundary="0000000000009d6688064cd54cb9" --0000000000009d6688064cd54cb9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Timothy, I am currently coordinating with our Collections team so they can contact the client and inform them of the outstanding balance. Once the client has been notified, we will provide you with an update on when the service dates can be re-added to WellSky for invoicing. Please let me know if you have any questions in the meantime. Regards, Chakera Dixon | TheKey Billing Analyst ll *Upcoming Time Off:* *March 2 - March 6, 2026* *Please note my email has changed:* cdixon@thekey.com (408) 856-2418 Ext. 150015 TheKey.com [image: TheKey] On Wed, Mar 11, 2026 at 3:19=E2=80=AFPM Timothy Thomas wrot= e: > Ok, has your team advised them? > > On Wed, Mar 11, 2026 at 1:35=E2=80=AFPM Chakera Dixon = wrote: > >> Hi Timothy, >> >> For the missing Friday live-in charges at the $450 rate (2/13, 2/20, >> 2/27), the client owes $1,350. >> >> Regards, >> >> Chakera Dixon | TheKey >> Billing Analyst ll >> *Upcoming Time Off:* >> >> *Please note my email has changed:* >> cdixon@thekey.com >> (408) 856-2418 Ext. 150015 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Mar 11, 2026 at 12:35=E2=80=AFPM Timothy Thomas = wrote: >> >>> Chakera, >>> >>> How much does the client owe? and have they been informed? >>> >>> On Mon, Mar 9, 2026 at 6:19=E2=80=AFPM Chakera Dixon wrote: >>> >>>> Good Afternoon, >>>> >>>> I have reviewed this week's billing and confirm that it is correct. >>>> Since there are no amounts listed for any of the B shifts, the amount >>>> recorded in ClearCare will be billed on the invoice. >>>> >>>> Regards, >>>> >>>> Chakera Dixon | TheKey >>>> Billing Analyst ll >>>> *Upcoming Time Off:* >>>> >>>> *Please note my email has changed:* >>>> cdixon@thekey.com >>>> (408) 856-2418 Ext. 150015 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Mon, Mar 9, 2026 at 11:47=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Good Morning, >>>>> >>>>> Thank you for the clarification. Can someone review the billing for >>>>> March 2nd to March 8th to confirm everything is billed correctly. >>>>> >>>>> Has the client been informed of the billing issues for the past month= ? >>>>> If we are adding additional charges, he should be informed of what ha= ppened. >>>>> >>>>> Thank you, >>>>> >>>>> On Fri, Mar 6, 2026 at 1:13=E2=80=AFPM Loretta Fasel-Slater >>>> lslater@thekey.com> wrote: >>>>> >>>>>> Hello Joey, >>>>>> >>>>>> Following a review with Amy Konke, we identified the cause of the >>>>>> billing variances. >>>>>> While the first full week of live-in rates was processed correctly, >>>>>> the Friday (A) shifts were changed to non-billable (N/A) starting th= e week >>>>>> of 02/09 =E2=80=93 02/15. Because NetSuite is programmed to bill liv= e-in rates >>>>>> specifically on the (A) shift, these charges were not captured. >>>>>> >>>>>> [ima