--000000000000c7fa90064279961b Content-Type: multipart/alternative; boundary="000000000000c7fa8f064279961a" --000000000000c7fa8f064279961a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim: The contact is Michelle =E2=80=93 included above. I must point out we should not have a payment process like this . Mailing a check to someone manually who then manually mails it somewhere else is about the worst process possible. Can we take this opportunity to talk to the client about autopay or credit card payment? Even if we can only do checks, they should be going directly to our lockbox, not the office. Giving the client a longer window due to a bad process is not the answer. *gerri terlecki* Chief Financial Officer | *TheKey* Mobile: 561.879.0132 *From:* Timothy Thomas *Sent:* Friday, October 31, 2025 2:17 PM *To:* Geraldine Terlecki ; Diane Mockenhaupt *Subject:* Fwd: Terms for Chicago Client Herbert Rozoff Hi Geri, With Lasz gone, who approves payment term updates? Can you assist with the request below? Thank you! Tim ---------- Forwarded message --------- From: *Diane Mockenhaupt* Date: Fri, Oct 31, 2025 at 12:44=E2=80=AFPM Subject: Terms for Chicago Client Herbert Rozoff To: Timothy Thomas Dear Tim, Could the payment terms for Chicago client Herbert Rozoff be adjusted from 10 days to 21 days? Daughter Beth Rozoff is frustrated by the emails stating her account is past due and that her services may be terminated. Ms. Rozoff mails her checks to the Park Ridge office, and I typically receive the check on Tuesday. I, in turn, mail the check to Dallas, who receives it several days later. I email billing when I mail the check. The client has paid on time, but the USPS delivery of her check is unpredictable. Her first three checks arrived on the same day. They were rubber-banded together as a single delivery, but the postmarks indicated they were not mailed at the same time. Adjusting the terms will make an otherwise satisfied client very happy. All the best, Diane --=20 *Diane Mockenhaupt * General Manager, Chicago Office and Michigan Office dmockenhaupt@thekey.com Mobile: (224) 808-0607 Office: (847) 853-7777 *TheKey.com * *We value your feedback. Please leave us a Google review* --000000000000c7fa8f064279961a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim: =C2=A0 The contact is Michelle =E2=80=93 included abo= ve.=C2=A0 =C2=A0 = I must point out we should not have a payment process like this .=C2=A0 Mai= ling a check to someone manually who then manually mails it somewhere else = is about the worst process possible.=C2=A0 Can we take this opportunity to = talk to the client about autopay or credit card payment?=C2=A0 Even if we c= an only do checks, they should be going directly to our lockbox, not the of= fice.=C2=A0 Giving the client a longer window due to a bad process is not t= he answer.=C2=A0 =C2