--0000000000006fd24906484815e5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! I=E2=80=99m excited to introduce TheKey Excellence Rounds=E2=84=A2, a new s= upportive resource for our field teams designed to help navigate complex client, family, and caregiver situations with greater clarity, alignment, and confidence. TheKey Excellence Rounds=E2=84=A2 is a structured, interdisciplinary forum = that elevates care quality, improves stability, and supports whole-person care in the home. Rooted in TheKey=E2=80=99s care innovation and person-centered= care model, this program is intended to be supportive, not find fault or be operationally reactive; they are a stabilizing, learning, and coordination forum aligned with our care strategy and premium brand. Excellence Rounds may be used to support cases involving: - Medical changes or clinical instability - Dementia progression or behavioral symptoms - Family conflict or communication breakdowns - Caregiver distress or staffing instability - Safety concerns or environmental challenges - Situations requiring shared nursing and operational reasoning - Legal questions requiring coordinated review What TheKey Excellence Rounds can provide: If a case feels =E2=80=9Csticky,=E2=80=9D emotionally charged, or at risk o= f escalation, that=E2=80=99s a good signal to use Excellence Rounds. - Interdisciplinary perspective across nursing, operations, and quality - Clearer hypotheses, aligned next steps, and stronger care plans - Support for families and caregivers in high-complexity situations - A proactive approach that protects quality, stability, and retention *If your teams have a case they would like to bring forward or just want to talk through a case, I am available at anytime to meet. Another option is to bring the case to one of our CSM Open office hours that will kickoff on January 20th! Please also send any feedback that you have to me that you have to make this successful!* Thank you for all you do to lead with care and excellence. Best, --=20 Audra Williams Director, Divisional Operations audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --0000000000006fd24906484815e5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! I=E2=80=99m excited to introduce TheKey Excellence Rounds=E2=84=A2, a= new supportive resource f or our field teams= =C2=A0 designed to help navigate complex client, family, and caregive= r situations with greater clarity, alignment, and confidence. TheKey Excellence Rounds=E2=84=A2 = is a structured, interdisciplinary forum that elevates care quality, improv= es stability, and supports whole-person care in the home. Rooted in TheKey= =E2=80=99s c are =C2=A0innovation and pe= rson-centered care model, this program is intended to be=C2=A0 support ive ,=C2=A0 = not