This is a multipart message in MIME format. ------=_NextPart_000_2C61_01DC6B70.0DCA4060 Content-Type: multipart/alternative; boundary="----=_NextPart_001_2C62_01DC6B70.0DCA4060" ------=_NextPart_001_2C62_01DC6B70.0DCA4060 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Is it possible for you to send me pictures of the other cards as well? = This will help me compare the finishes and identify exactly where the = issue is coming from. I will reach out to one of my other printers early next week and request = a sample print for you. I=E2=80=99m confident we=E2=80=99ll find a quick = and reliable solution so you can get the quality you expect. Thank you for your patience, and I appreciate you giving me the chance = to make this right. =20 =20 Silvana Stoesser Xentas Inc. =20 Mobile: 403-481-0547 Web: www.xentas.ca Email: silvana@xentas.ca =20 From: Timothy Thomas =20 Sent: December 12, 2025 1:41 PM To: Xentas Inc. Silvana Subject: Cut Quality. =20 Hi Silvana, =20 I received the new cards and again I=E2=80=99m disappointed with the = quality of the cut. The edges are all rough and the color is missing. = See the picture attached next to cards from other companies (which are = by no means a =E2=80=9Chigher quality=E2=80=9D stock). What=E2=80=99s = going on here? If we can=E2=80=99t get a decent card made we=E2=80=99ll = have to find another supplier.=20 =20 Thanks Tim =20 Tim Thomas Head of Midwest & Canada Divisions | TheKey Mobile: 514.591.9387 =20 ------=_NextPart_001_2C62_01DC6B70.0DCA4060 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Is it possible for = you to send me pictures of the other cards as well? This will help me = compare the finishes and identify exactly where the issue is coming = from. I will reach out = to one of my other printers early next week and request a sample print = for you. I=E2=80=99m confident we=E2=80=99ll find a quick and reliable = solution so you can get the quality you expect. Thank you for your = patience, and I appreciate you giving me the chance to make this = right. Silvana Stoesser Xentas Inc. = <span lang=3DEN-US = style=3D'font-size:4.0pt;f