--000000000000f12a57063e863cd7 Content-Type: multipart/alternative; boundary="000000000000f12a56063e863cd6" --000000000000f12a56063e863cd6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jennifer and Alysce, Thank you for your responses. While I appreciate the individual client details, I am trying to understand the broader challenges we are facing in reaching our actual start of care goals. It's great that we are generating a high volume of leads and opportunities, as shown by the July and August numbers combined (39 leads & 25 opportunities) . However, this hasn't translated into a higher volume of starts, and my concern is whether we are generating quality leads that will help us grow our start of care volume. Given that we are at the bottom of Kevin Murray's daily report for starts, I'd like to understand what overall challenges are preventing these clients from moving forward and if we need to reevaluate our current strategy and prioritize different accounts. I'd appreciate any insights you can provide before Jen's next coaching call so we can discuss this further. Best, Kevin On Wed, Sep 10, 2025 at 9:46=E2=80=AFPM Jennifer Roenker wrote: > Barb King was a past referral that called back in for more information an= d > after consideration, family decided that she needed assisted living. > Francis Dinda passed away > Sarah Nicholson past client husband was in the hospital. Family only > wanted a few shifts until he got home and did not want to commit to our > minimum. > Carol Clark, I am still working with the family > Betty Tucker could not afford to maintain our minimum services. Family ha= s > decided to work with one another to assist mom > Cordie Dunlap was a tour at The Forum through Oasis Family stated that sh= e > is not ready to make a move into senior living and is currently staying > with the daughter Family states they will call us when they are ready > David Diane and Jane were working with Brooke and I did not have contact > Ms Trinh daughter is currently bringing mom to work with her at her nail > salon. She is not ready to meet our minimum commitment and leave mom at > home. Has our contact information if things change. > > > > Jennifer Roenker LPN CEAL CDP > Clinical Senior Home Care Liaison > > jennifer.roenker@thekey.com > Mobile: (614) 955-9210 > Office: (614) 481-8888 > TheKey.com > > Inline image > > > > > On Wed, Sep 10, 2025 at 9:33=E2=80=AFPM Alysce Craig > wrote: > >> Hello, >> >> This is correct. >> >> Ellen Charles and Jim McGruder were both Closed Won in Aug but ended up >> not starting until September. >> >> Carol Dippoito was marked as an assessment when it was really an >> informational session with Brooke. Price seemed to be an issue as they >> wanted to use insurance coverage and asked about Medicaid during the >> conversation. >> >> John Millhone is at The Forum has been assessed and his family has not >> made a decision yet. Jen has been following up with them on a >