Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances of $9,588.78 & $8,168.41 (2025 Balances) - [#1393849]

----==_mimepart_697260d0bdff4_1e76c417cbc2191068a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, Thank you for the update. I just connected with Mich= elle and she again offered to call Candice, but we are fine to wait until= Lito returns on 2/2. Also, it has come to our attention that Candice= is sending in Etransfer payments that do not align with any particular i= nvoices. For Mary, we have a total of $747.43 sitting on the account = and for Ray, we have a total of $1,652.14 sitting on the account. Would y= ou be willing to ask Candice what she wants us to do with the funds or wo= uld you rather have Lito address this with her on 2/2? Regards, M= arc Atkinson Team Leader Customer Contact & Collections Center 866-226= -1702 - Main Line 239-264-1290 - Direct Line marc.atkinson@thekey.com = =0D =0D On=0D Wed, 21 Jan at 4:07 PM=0D , TheKey Support wro= te:=0D =0D Hi All,=C2=A0 =0D =0D =0D =0D =0D I can jump in here while Lito is out. =0D @Marc Atkinson=C2=A0I will set some time with you to ensure I am clear on= this one.=C2=A0 =0D =0D =0D =0D =0D =0D Michelle Schefter=0D =0D =0D Director of Finance |=0D TheKey=0D =0D =0D Phone: 408.837.0579=0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D From: Marc Atkinson =0D Sent: Wednesday, January 21, 2026 12:45 PM =0D To: ssousa@thekey.com ; cterlesky@thekey.com ; tt@thekey.com =0D Cc: michelle.kenaga@thekey.com ; lito.delapen= a@thekey.com =0D Subject: Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection o= f Overdue Balances of $9,588.78 & $8,168.41 (2025 Balances) - [#1393849]=0D= =0D =C2=A0 =0D =0D =0D =0D =0D =0D =0D Hi Shawntel and Chuck, =0D =0D =0D =0D Thank you for the follow ups. =0D =0D =0D =0D Lito is out on vacation until 2/2, so we will need to await his return b= efore addressing this again. =0D =0D =0D =0D Regards, =0D =0D =0D =0D =0D Marc Atkinson =0D =0D Team Leader =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct Line =0D =0D marc.atkinson@thekey.com=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, 21 Jan at 1:43 PM =0D , Marc Atkinson wrote:=0D =0D =0D =E2=80=8BGood Afternoon, =0D =0D =0D =0D I just had a 15 minute conversation with Candice Albo concerning the 202= 5 balances that were just moved over from CDHC to the Albos' private pay = accounts. =0D =0D =0D =0D All in all, she still does not understand why we are billing them for se= rvices in 2025 and is blaming our accounting department for "not having o= ur information and billing in order at the time=0D this originally occurred". =0D =0D =0D =0D I did my best to explain why these funds are owed to us and she is dispu= ting the balances for multiple reasons: =0D =0D =0D =0D 1. She claims she does not know who to pay and believes our company has = changed hands (ownership) multiple times in the last year. I explained th= at it has not but she disagrees and claims she=0D has proof of it. I feel