----==_mimepart_695d3882887c2_1f42875e43ac1181221cb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joseph, Would you please share which web browser you're using (Chr= ome, Safari, Edge, etc) and try clearing the browser cache? Can you also = try using a different browser to see if there is a difference?=C2=A0 = Most pages we checked were moving at a decent speed when tested, but what= did take a little longer was for the caregiver list to load. If you chan= ge the list to return 50 or 100 caregivers per page it will load quicker.= =C2=A0 We also ran the report you mentioned and it pulled up fairly q= uicky, so we hope that clearing the cache will help. If that does not hel= p, would you please get a screen recording of the issues you're having an= d the pages you're trying to load? We will need to share that with WellSk= y for their investigation. Thanks,=C2=A0 =E2=80=8B Grace TheK= ey Tech Support =0D =0D On=0D Tue, 6 Jan at 11:10 AM=0D , Grace Johnson wrote:=0D =0D =0D Of course, we'll check in with WellSky and share the info you've provide= d.=C2=A0 =0D =0D =0D Thanks,=C2=A0 =0D =E2=80=8B =0D =0D =0D Grace =0D TheKey Tech Support =0D =0D =0D =0D On=0D Tue, 6 Jan at 11:08 AM=0D , JosephTaylor wrote:=0D Hi Grace, =0D =0D How is it a tech issue if 10 different devices and 10 different location= s are all experiencing the same issue?=C2=A0 =0D =0D Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Jan 6, 2026 at 11:02=E2=80=AFAM Grace Johnson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Joseph,=C2=A0 =0D =0D =0D =0D =E2=80=8BThanks for reaching out. We just tried loading the Montreal URL= and it came up very quickly for us.=C2=A0 =0D =0D =0D =0D This sounds like it could be a device or network issue, so we recommend = reaching out to the IT team for troubleshooting help (ITSupport@thekey.co= m). =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Grace =0D =0D TheKey Tech Support =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 6 Jan at 10:19 AM=0D =0D , JosephTaylor wro= te:=0D =0D =0D =0D Good Morning, =0D =0D =0D =0D It has been a few weeks now since the Montreal ClearCare (https://montre= al.clearcareonline.ca/dashboard/) has been extremely=C2=A0slow. Loading s= chedules, searching the search bar, and other daily functions are taking = almost double the time.=C2=A0 =0D =0D =0D =0D This is not only for myself but for my entire Montreal team (10 administ= rators) so it is not an issue with my laptop or internet.=C2=A0 Please l= ook into this. Thank you, =0D =0D =0D =0D Joey Taylor =0D =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D =0D 514-907-5065 =0D =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_695d3882887c2_1f42875e43ac1181221cb Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Joseph, =0D =0D Would= you please share which web br