Okay- never asked about this one.
Will look into it today.
Sent from my iPhone
On Oct 6, 2023, at 9:02 AM, Timothy Thomas <tt@thekey.com> wrote:
Hi Randi,
This is the one I was asking about. You sent me info on Les Cedres, different account.
Please let me know,
Thanks
---------- Forwarded message ---------
From: Tim Thomas <tthomas@thekey.com<mailto:tthomas@thekey.com>>
Date: Fri, Sep 29, 2023 at 11:39 AM
Subject: Fwd: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
To: Randi Schapira <randischapira@gmail.com<mailto:randischapira@gmail.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Hi Randi,
Do you mind looking at this? Is there any way you can figure this out?
Thanks.
Tim Thomas Sr.
514: 726 7647
tthomas@thekey.com<mailto:tthomas@thekey.com>
Begin forwarded message:
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Fwd: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
Date: September 29, 2023 at 9:36:54 AM EDT
To: Tim Thomas <tthomas@thekey.com<mailto:tthomas@thekey.com>>
Can you read this and call me.
---------- Forwarded message ---------
From: <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>>
Date: Thu, Sep 28, 2023 at 7:45 PM
Subject: RE: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>, <eclark@thekey.com<mailto:eclark@thekey.com>>
Hi Tim,
I am reviewing the various email chains regarding this subject and just want to make sure I am understanding the situation across the various email chains before we follow up with Lisa. Here is what I have come to understand after reading through the various email chains:
* The client CHSLD Saint-Margaret is disputing invoice 43105 for the open balance of around $990 because of a discrepant credit balance amount for CM 45042.
* Based on this statement in the email chain below, the client does not want invoices adjusted, but would rather have credit memos and/or new invoices generated.
* [X]
* Based on this client statement from the Payment email chain attached – translation snip below – the client expected credit 45042 to be in the amount of $1,338.02.
* [X]
* Credit 45042 is for $348.53, which was confirmed in the CHSLD Saint-Margaret – Invoice Request email chain attached this credit amount is correct. A copy of this credit is attached for reference.
* I am working on pulling a report from QB to identify if this credit was adjusted after it was originally issued but QB crashed and signed out, and I am not able to get logged back in. Can you assist with this or send me the password for QB?
* According to the EFT statement you provided Sumira in a separate CHSLD Saint-Margaret – Invoice Request email chain, we can confirm that the client paid $19,439.59. However, it looks like the credit amount the client references for $1,338.02 was then taken back associated with the credit memo #45042.
* I am not familiar with the EFT Process. Can you please clarify if this refund amount was initiated by TheKey, or if this was something the client did during the EFT process?
* [X]
* A copy of the invoice and the credit memo on file were sent to Lisa on 9/14 with these details on Invoice 43105 email chain attached and no response has been received from Lisa.
Based on these communications I believe the remaining roughly $990 open balance on invoice 43105 is accurate. Is this correct?
Thanks,
Kristy Poyner
Billing Manager
Kristy.Poyner@thekey.com<mailto:Kristy.Poyner@thekey.com>
[TheKey]<https://homecareassistance.com/>
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Tuesday, September 19, 2023 11:30 AM
To: eclark@thekey.com<mailto:eclark@thekey.com>
Cc: Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>>
Subject: Re: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
I removed Lisa as she can be very selective in which email she answers.
Here is the translation:
I don't understand why you indicate a balance to pay if there was a credit #45042.
If you have to re-invoice us a separate invoice must be made.
We cannot accept such an invoice.
I don't understand what has changed, but since our CIUSSS has been requesting services from your agency, we've never had so many problems with billing and credits.
On Thu, Sep 7, 2023 at 9:08 AM <eclark@thekey.com<mailto:eclark@thekey.com>> wrote:
Hello Lisa-
It’s nice to meet you via email, thank you for reaching out. Kristy is our manager and can help get this resolved for you however we do not speak/read French. Would you be so kind as to re-state the below for us in English so we can help?
Je ne comprends pas pourquoi vous indiquer une balance a payer s'il y avait un crédit #45042
Si vous avez a nous refacturer une facture a part doit être faites.
On ne peut pas accepter un tel de facture.
Je ne comprends pas ce qui a changé mais depuis que notre CIUSSS demande des services de votre agence on n'a jamais eu tellement de problèmes avec la facturations et crédits
Thank you!
Kind regards-
Elizabeth Clark
Director, CI & Transformation
Long Term Care Insurance, Onboarding
TheKey
Office|Cell : 619-822-4855
eclark@thekey.com<mailto:eclark@thekey.com>
TheKey.com<https://www.thekey.com/>
[TheKey]<https://homecareassistance.com/>
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Tuesday, September 5, 2023 12:09 PM
To: Lisa Sbardi <lsbardi@jgh.mcgill.ca<mailto:lsbardi@jgh.mcgill.ca>>
Cc: Elizabeth Clark <eclark@thekey.com<mailto:eclark@thekey.com>>
Subject: Re: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
Hi Lisa,
I'm cc'ing Elizabeth Clark from our billing department who will work through these invoice / credit issues with you to get this resolved straight away.
Thank you once again for your patience.
Tim
On Tue, Sep 5, 2023 at 8:10 AM Lisa Sbardi <lsbardi@jgh.mcgill.ca<mailto:lsbardi@jgh.mcgill.ca>> wrote:
Hi
Yes any time that the original invoice needs to be modified, there should be a separate invoice or credit. An original invoice should never never be corrected.
Merci / Thank You
Je suis présentement au télé-travail, mais au bureau les lundi, mercredi et vendredi
VEUILLEZ ME RÉPONDRE DIRECTEMENT À MON COURRIEL.
Lisa Sbardi
CIUSSS Centre-Ouest-De-Ile-De-Mtl
Agente Admin - Comptes Payables
Benny Farm- 3iem Étage
514-484-7878 x63049
________________________________
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: September 1, 2023 8:59 AM
To: Lisa Sbardi <lsbardi@jgh.mcgill.ca<mailto:lsbardi@jgh.mcgill.ca>>
Subject: Re: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
Avertissement automatisé : Ce courriel provient de l'extérieur de votre organisation. Ne cliquez pas sur les liens et les pièces jointes si vous ne reconnaissez pas l'expéditeur.
Hi Lisa,
We recently had to move our billing operations back to our parent company in the US. There have been a lot of problems and for that I do apologize.
If I understand your email correctly, you're looking for a separate invoice specifying the difference between the credited amounts and what the balance (if any) that's outstanding?
Thank you for your patience as we work through this.
Tim
On Thu, Aug 31, 2023 at 2:25 PM Lisa Sbardi <lsbardi@jgh.mcgill.ca<mailto:lsbardi@jgh.mcgill.ca>> wrote:
FYI
Merci / Thank You
Je suis présentement au télé-travail, mais au bureau les lundi, mercredi et vendredi
VEUILLEZ ME RÉPONDRE DIRECTEMENT À MON COURRIEL.
Lisa Sbardi
CIUSSS Centre-Ouest-De-Ile-De-Mtl
Agente Admin - Comptes Payables
Benny Farm- 3iem Étage
514-484-7878 x63049
________________________________
From: Lisa Sbardi <lsbardi@jgh.mcgill.ca<mailto:lsbardi@jgh.mcgill.ca>>
Sent: August 31, 2023 2:20 PM
To: Administration Home Care Assistance <adminmtl@homecareassistance.com<mailto:adminmtl@homecareassistance.com>>; Bartlett, Timothy <Timothy.Bartlett@sbdinc.com<mailto:Timothy.Bartlett@sbdinc.com>>
Cc: Anca Besof (CCOMTL) <anca.besof.ccomtl@ssss.gouv.qc.ca<mailto:anca.besof.ccomtl@ssss.gouv.qc.ca>>
Subject: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
Bonjour
Je ne comprends pas pourquoi vous indiquer une balance a payer s'il y avait un crédit #45042
Si vous avez a nous refacturer une facture a part doit être faites.
On ne peut pas accepter un tel de facture.
Je ne comprends pas ce qui a changé mais depuis que notre CIUSSS demande des services de votre agence on n'a jamais eu tellement de problèmes avec la facturations et crédits
Merci / Thank You
Je suis présentement au télé-travail, mais au bureau les lundi, mercredi et vendredi
VEUILLEZ ME RÉPONDRE DIRECTEMENT À MON COURRIEL.
Lisa Sbardi
CIUSSS Centre-Ouest-De-Ile-De-Mtl
Agente Admin - Comptes Payables
Benny Farm- 3iem Étage
514-484-7878 x63049
________________________________
From: Payable Moi (CCOMTL) <payablemoi.ccomtl@ssss.gouv.qc.ca<mailto:payablemoi.ccomtl@ssss.gouv.qc.ca>>
Sent: August 16, 2023 9:28 AM
To: Lisa Sbardi <lsbardi@jgh.mcgill.ca<mailto:lsbardi@jgh.mcgill.ca>>
Subject: Fw: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile
________________________________
From: adminmtl@homecareassistance.com<mailto:adminmtl@homecareassistance.com> <adminmtl@homecareassistance.com<mailto:adminmtl@homecareassistance.com>>
Sent: August 11, 2023 9:52 AM
To: Payable Moi (CCOMTL) <payablemoi.ccomtl@ssss.gouv.qc.ca<mailto:payablemoi.ccomtl@ssss.gouv.qc.ca>>
Cc: Anca Besof (CCOMTL) <anca.besof.ccomtl@ssss.gouv.qc.ca<mailto:anca.besof.ccomtl@ssss.gouv.qc.ca>>
Subject: Facture/Invoice 43105 Home Care Assistance Montréal / Soins à Domicile