----==_mimepart_69a702bb8e32d_205c99cd5b4439799a1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Isabelle,=C2=A0 Thank you for the update and for sharing the addit= ional details. To troubleshoot this further and identify the root cause= , we=E2=80=99d like to connect with you for a remote session. Please let = us know if this is a feasible time for you, or suggest a time according t= o your convenience. We=E2=80=99ll be happy to assist and work toward re= solving this issue. Thanks,=C2=A0 Rohit Biswas Service Desk Engineer= rohit.biswas@thekey.com Contact IT Support 24*7 @ (888)838-1955=C2= =A0|=C2=A0hca.freshdesk.com TheKey.com We are Happy to Assist You!= =0D =0D On=0D Tue, 3 Mar at 10:44 AM=0D , Isabelle Grondin wrote:=0D =0D =0D =C2=A0 Hi, =0D Thank you for getting back so quickly. =0D =0D =0D =0D Google Meet and Zoom have always been a problem since the beginning. Noth= ing was said from Teams but I'll do a test in about 30 minutes to verify.= =0D I've tried different types of earplugs. I have been working from=C2=A0my= phone to prevent this from happening. =0D =0D Thanks =0D =0D =0D Le mar. 3 mars 2026, =C3=A0 10 h 25, Rohit Biswas = a =C3=A9crit=C2=A0: =0D =0D =0D =0D =0D =0D =0D =0D Hi Isabelle,=C2=A0 =0D =0D =0D =0D =0D =0D Thank you for reporting the issue with the audio jack. =0D =0D =0D =0D To help us narrow this down, could you please confirm: =0D =0D =0D =0D =0D =0D Whether the muffled audio issue occurs in all applications or only in a = specific one (for example, Zoom, Google Meet) =0D =0D Since when you first started noticing this issue =0D =0D =0D =0D Once we have this information, we can proceed with the appropriate troub= leshooting steps or schedule further assistance if needed. =0D =0D =0D =0D Thank you for your help. =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Rohit Biswas =0D =0D Service Desk Engineer =0D =0D =0D =0D =0D =0D rohit.biswas@thekey.com =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 3 Mar at 10:14 AM=0D =0D , Isabelle Grondin wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =C2=A0Hi,=C2=A0 =0D =0D =0D =0D I think there is an issue with the audio jack on my laptop. My voice sou= nds muffled during calls. I=E2=80=99ve tried using different headsets but= the problem persists. Could you please help me check this?=C2=A0=C2=A0 =0D= =0D =0D =0D Thanks, =0D =0D Isabelle =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Isabelle Grondin=0D =0D =0D =0D =0D =0D Directrice du d=C3=A9veloppement client /=C2=A0Home Care Liaison=0D =0D =0D =0D =0D =0D Cell :=C2=A0438-699-9311=C2=A0=C2=A0Bur :=C2=A0514-907-5065=0D =0D =0D =0D =0D =0D TheKey.ca=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =