This is a multipart message in MIME format. ------=_NextPart_000_00F9_01DC7345.CA9F2FC0 Content-Type: multipart/related; boundary="----=_NextPart_001_00FA_01DC7345.CAA04130" ------=_NextPart_001_00FA_01DC7345.CAA04130 Content-Type: multipart/alternative; boundary="----=_NextPart_002_00FB_01DC7345.CAA04130" ------=_NextPart_002_00FB_01DC7345.CAA04130 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Everyone, Happy Monday and Holiday Week! Please see the below summary by region for Clients in need of attention due to missing and/or incomplete mandatory documents in accordance with our onboarding process. Also, below is a breakdown of the over $31K open balance for these Client's missing documentation listed by Region. Please review and address the document attached in the link below, including any clients with a start month in Jun-Dec 2025 who account for over $31K of these open balances. Please reach out to me, Alejandro Aponte and/or Jeannie Ortiz with any questions. **Please note: Any changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated** Please click here to review the updated audit tracker. * Bay Area Region currently has the largest open balance at over $12K in total, open for clients with start dates in Jun-Dec 2025 and currently has the largest # of clients that have started services in need of attention at 31 * Midwest currently has the second largest open balance at over $9K in total, open for clients with start dates in Jun-Dec 2025 * Northeast currently has third largest open balance at over $3k in total and currently has the second largest total # of clients that have started services in need of attention at 26 Approx $31K open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $31K open balance for clients with start dates in Jun-Dec 2025. Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. Filtering Google Sheets in the new view Downloading document in the new view Best Regards, Cynthia Valdez Finance Onboarding Analyst III | TheKey From: Cynthia Valdez Sent: Monday, December 15, 2025 2:33 PM To: aaponte@thekey.com; kristy.poyner@thekey.com; 'Michelle Kenaga' ; 'Coddye Ring-Noonan' ; 'Gayle Soulides' ; 'Audra Williams' ; 'Amy Harris' ; 'Araceli Gutierrez' ; 'Cassi Gilkeson' ; 'Kimberly Guerci' ; 'Yukari Roberts' ; 'Beth Ann Rosario' ; 'Claudia Hernandez' ; 'Jessica Pascasio