----==_mimepart_69247bb4b9de6_2023d1de4e82574274 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian,=C2=A0 The FedEx tracking info is =E2=80=8B395644910054 = DELIVERY DATE Today Estimated between 9:20 AM - 1:20 PM Thanks,=C2=A0= Craig Ackerson Systems Administrator Contact IT Support 8 = am-9 pm=C2=A0EST=C2=A0@ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com =0D= =0D On=0D Mon, 24 Nov at 10:08 AM=0D , BrianBoxall wrote:=0D Hi Everyone, =0D Is there tracking information available? I did not receive it by the end= of day Friday. =0D =0D I have been unable to make cellular calls=C2=A0 since Friday afternoon. = I'm assuming this has to do with duplication=C2=A0of the sim. =0D =0D This is disruptive as all of our clients have had my direct number for 5= =C2=A0 years ,and I am also=C2=A0 unable to access voicemails. =0D =0D Thanks =0D =0D =0D =0D On Fri, Nov 21, 2025 at 7:36=E2=80=AFAM Timothy Thomas w= rote: =0D =0D =0D Thanks Craig.=C2=A0 =0D =0D =0D On Thu, Nov 20, 2025 at 5:48=E2=80=AFPM Craig Ackerson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Brian,=C2=A0 =0D =0D =0D =0D I will ship a device tomorrow and update you with the tracking info. =0D= =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Craig Ackerson =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Systems Administrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0@ (888)= 838-1955=C2=A0|=C2=A0hca.freshdesk.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 17 Nov at 1:24 PM=0D =0D , BrianBoxall wrote:=0D =0D Hi there, =0D =0D Any update on the new work device? =0D =0D =0D =0D I've been on my spare personal device for almost 2 weeks. =0D =0D =0D =0D Thanks, =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Nov 5, 2025 at 11:46=E2=80=AFAM Brian Boxall wrote: =0D =0D =0D =0D =0D =0D Brian G Boxall 737 Banning Street =0D =0D =0D Winnipeg=C2=A0Manitoba,Canada =0D =0D =0D R3G2G3 =0D =0D This is my home address =0D =0D =0D =0D =0D =0D On Wed, Nov 5, 2025 at 10:57=E2=80=AFAM Rohit Biswas wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi BrianBoxall,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Good morning! =0D =0D =0D =0D =0D =0D =0D =0D We=E2=80=99re currently checking internally regarding your work mobile r= eplacement.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D In the meantime, could you please share your preferred shipping address = so we=E2=80=99re ready to proceed once everything is confirmed? =0D =0D =0D =0D =0D =0D =0D =0D Please include: 1) Full name 2) Street address 3) Apartment or unit num= ber (if applicable) 4) City, State, ZIP code 5) Whether this is a home or= work address Thanks in advance, and I=E2=80=99ll keep you posted on the= next steps. =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Rohit Biswas =0D =0D =0D =0D Service Desk Engineer =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D rohit.biswas@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D =0D