--000000000000e7830d0641c23c35 Content-Type: multipart/alternative; boundary="000000000000e7830b0641c23c33" --000000000000e7830b0641c23c33 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia, Please see the attached document. I am having trouble with HCA Homecare=E2=80=94when I try to set it up, I get an error saying there are n= o such accounts. I=E2=80=99m not sure if visiting the bank would resolve this issu= e. I do see JP Morgan Chase though, would that work? For my other agency, I was able to set everything up through the app as I tried here, and payments have been processed smoothly. Marc, thank you for your voicemail. There are currently two issues preventing me from making payments. First, I still need to set up the HCA Homecare account. Second, an invoice was billed incorrectly=E2=80=94I notif= ied Timon about this ten days ago and have been following up via email and with the class, but I have not yet received the corrected invoice. Once I receive it and submit it to LIHN, I will be able to process further payments once reimbursed. If you could help expedite this, I would greatly appreciate it. Thank you On Wed, 15 Oct 2025 at 13:55, Sophia Jantz wrote: > Hi Nimra, > > Good afternoon. I wanted to provide you with the account information to b= e > able to process payments to us without the daily limit of $3000. Please l= et > us know if you have any questions. > > > You can use the following banking information for direct payments: > ACCT. # 4011771642 HCA HOME CARE ASSISTANCE CANADA INC. 1100-1055 WEST > GEORGIA STREET VANCOUVER, BC V6E 3P3 CAN > > > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > 1243432:611100 > --000000000000e7830b0641c23c33 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia, Please see the attached document. I am having trou= ble with HCA Homecare=E2=80=94when I try to set it up, I get an error sayin= g there are no such accounts. I=E2=80=99m not sure if visiting the bank wou= ld resolve this issue. I do see JP Morgan Chase though, would=C2=A0that= =C2=A0work? For my other agency, I = was able to set everything up through the app as I tried here, and payments= have been processed smoothly. <p class=3D"gmail-my-2 gmail-[&+p]:mt= -4 gmail-[&_strong:has(+br)]:inline-block gmail-[&_strong:has(+br)]= :pb-2" style=3D"box-sizing:border-box;border-width:0px;border-style:solid;m= argin:1rem 0px