----==_mimepart_69aa03d9370b9_22a60608b466877c7 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Okay, hopefully we're all sorted out now. =C2=A0Each office (except Montr= eal) has their own IVR bypass set up for each of the applicable office's = "Paid Search" numbers in CallRail. =C2=A0The Calgary-Ontario scenario sub= mitted by Timon should no longer occur. =0D =0D On=0D Thu, 5 Mar at 5:15 PM=0D , Mark Warner wrote:= =0D =0D =0D =0D =0D Tim, =0D =0D I did not set up new groups. =C2=A0All I did was set up an IVR bypass me= chanism for the offices. =C2=A0It appears that there was just a misunders= tanding on the routing for Calgary-Ontario. =C2=A0I will set up a separat= ion for them. An update when completed. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Thu, 5 Mar at 4:59 PM=0D , Timon Page wrote:= =0D =0D =0D =0D Hi Mark =0D =0D Lopping Timothy Thomas in for transparency. =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Thu, Mar 5, 2026 at 2:50=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D Thank you for the info. =0D =0D =0D =0D Yes, this is due to a change that Tim Thomas requested a few weeks ago.=C2= =A0 Tim requested that the call routing for the paid search website phone= numbers associated with Vancouver, Winnipeg, Ontario, and Calgary be set= up so that they "bypass" the associated office IVRs and ring directly to= the New Client group.=C2=A0 In the case of Calgary and Ontario, the ring= in destination group provided by Tim was the same.=C2=A0 Tim tested it a= t the time of original completion and verified they were working correctl= y.=C2=A0 If Ontario and Calgary now need to be separated out, please run = this by Tim and have him approve it and I'll be happy to make the change.= =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 5 Mar at 2:29 PM=0D =0D , Timon Page wrote:= =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Mark =0D =0D =0D =0D Here are some examples: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D =0D =0D =0D timon.page@thekey.com =0D =0D =0D =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Thu, Mar 5, 2026 at 1:51=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Timon,=C2=A0 =0D =0D =0D =0D Please provide some examples from your call history that might include t= he "from" number and what call queue(s) the calls arriv