SalesForce and ClearCare Integration Issues

From
Joey Taylor <joey.taylor@thekey.com>
To
Audra Williams <audraw@thekey.com>, Timothy Thomas <tt@thekey.com>, Sales Force IT Support <salesforcesupport@thekey.com>, Clearcare Support Team <clearcaresupport@thekey.com>
Date
2025-12-11 18:56:30
Folder
INBOX
--0000000000007575ad0645b5e5f3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, I have a returning client starting care at 2PM EST and the ClearCare profile is not reactivating even though I pushed through the Opp in SalesForce. I get the following code: " Error calculating input for field 'condition': comparison of Workato::Types::UnicodeString with 1 failed" https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006U= H00000X6Z4wYAF/view *and* https://montreal.clearcareonline.ca/clients/1000000000049488/ Would you be able to resolve this issue ASAP as I need to build the schedule and start working on this tonight. Thank you, Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --0000000000007575ad0645b5e5f3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, I have a returning client star= ting care at 2PM EST and the ClearCare profile is not reactivating even tho= ugh I pushed through the Opp in SalesForce. I get the following code: &quot; Error calculating input for field &#39;condition&#39;: compariso= n of Workato::Types::UnicodeString with 1 failed&quot; https://homecareassistance.lightning.force.com/li= ghtning/r/Opportunity/006UH00000X6Z4wYAF/view and https://= montreal.clearcareonline.ca/clients/1000000000049488/ Would you be able to resolve this issue ASAP as I need to build the sche= dule and start working on this tonight. Thank you, Joey Taylor Directeur G=C3=A9n=C3=A9ral/ General Man= ager 514-907-5065 TheKey.ca =C2=A0=C2=A0 --0000000000007575ad0645b5e5f3--

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