----==_mimepart_68d54b14724_1ea3ffd17e1c65876643a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey/Maria,=C2=A0 Touching base again for an update. Please advise on= request for updated signature on CCA.=C2=A0 The ongoing issue is that th= e current signature for Client is invalid as an email address.=C2=A0 =C2= =A0 Cynthia Valdez Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 =C2=A0 = = On Tue, 23 Sep at 12:36 PM , Jeannie Ortiz = wrote: = = Good Day, = = I am writing to follow up on the status of this account. The associated = ticket has been open since August and remains unresolved, which is a caus= e for concern. Attached, you will find a screenshot that illustrates the = situation. It is important to note that the responsible party signed the = correspondence with an email signature that, unfortunately, does not meet= compliance standards.=C2=A0 Moreover, should they choose to dispute the= invoices or refuse payment, we find ourselves without a robust consent a= greement to support our position. This lack of a sound agreement may comp= licate our efforts to secure the owed payments. I would appreciate your a= ssistance in addressing this matter promptly so that we may reach an appr= opriate resolution. =C2=A0Thank you for your attention to this urgent iss= ue. = = = = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Mon, 22 Sep at 9:40 AM , Cynthia Valdez = wrote: = = Hi Joey/Maria, = Can you please offer an update on when we could expect updated CCA? =C2=A0= = = If there are any questions or clarification on request, please let us kn= ow.=C2=A0 = = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 = = = = On Thu, 18 Sep at 9:24 AM , Cynthia Valdez = wrote: = = Good Morning,=C2=A0 = = Checking back for an update on needed docs. Please advise.=C2=A0 = =C2=A0 = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 = = = = On Tue, 16 Sep at 3:44 PM , Cynthia Valdez = wrote: = = Hi Maria/ Joey,=C2=A0 = = Can you please offer an update regarding needed CCA for Client 169434 Pa= tricia (Pat) Anne Lawlor Michel Domville? Client has been on services sin= ce 8/6 and it is critical we have the required agreement, signed accordin= gly and uploaded to Client CC profile.=C2=A0 = = Re: CCA/ Payment Forms- = As a reminder, the signature provided must be legible. If a Client or Re= presentative from TheKey is signing the document, they must ensure that t= he signature is valid. Using a cursive email as a valid signature is not = permitted. = = = =C2=A0Please let us know if there are any questions.=C2=A0 = = Thank you, = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 ----==_mimepart_6