--0000000000007db375064db626cd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yeah, AI does its best, but certainly isn't perfect. Below are all the French greetings we use. Please correct with the accurate French verbiage and I'll work on getting them recorded. Thanks! *TheKey Standard IVR - French - Montreal Only* Thank you for calling The Key Home Care. Formerly Home Care Assistance. A new vision for long-term aging at home built on years of experience. This call may be recorded for quality and training purposes. If you are inquiring about new care, please press one. If you are an existing client, please press two. If you are a caregiver, please press three. For employment opportunities, please press four. All other issues, please press five. To repeat this menu, please press star. *Standard Queue VM - Montreal Only* Thank you for calling The Key Home Care. Your trusted provider of care services. Your call is very important to us. You have reached our care team message center. Please leave your name, phone number, and a brief message. A team member will return your call as quickly as possible. Thank you for calling and we look forward to assisting you. *Caregiver Issues Submenu IVR - Montreal Only* For a Clock-in or Clock-out issue, please press 1. For all issues other than a Clock-in or Clock-out issue, please press 2. *Caregiver Clock In-Out VM - Montreal Only* You have reached The Key Home Care caregiver Clock-In and Clock-Out line. Please leave a message including the following. Your Name. The Client=E2= =80=99s name. Are you clocking in or clocking out? The reason for your request of a manual clock in or clock out. The team will process your request and contact you if there are any questions about your shift. If you have any further concerns, please call back during normal business hours. Thank you= . On Mon, Mar 23, 2026 at 2:20=E2=80=AFPM Timothy Thomas wrot= e: > Hi Mark, > > I was testing the phone today and I heard the French greeting on the > Montreal line. It's clearly a full AI translation of the English version. > Problem with that is our brand name is being translated as well. > > TheKey becomes Cl=C3=A9, which shouldn't happen. Can we correct this? > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000007db375064db626cd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yeah, AI does its best, but certainly isn't perfect.= =C2=A0 Below are all the French greetings we use.=C2=A0 Please correct with= the accurate French verbiage and I'll work on getting them recorded.= =C2=A0 Thanks! TheKey Standard IVR - French - Mont= real Only Thank you for calling The Key Home Care.=C2=A0 Formerl= y Home Care Assistance.=C2=A0 A new vision for long-term aging at home buil= t on years of experience.=C2=A0 This call may be recorded for quality and t= raining purposes. If you are inquiring abou