----==_mimepart_68a3993f94c2f_2313fa180effea0552502de Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good afternoon Malin, Are there any updates that can be provided on t= he CCA for our client, Ralph Johnson? I would appreciate any updates you = can share at this time. Thank you.=C2=A0 Kind Regards,=C2=A0 Ariyan = Green Finance Onboarding Analyst|=C2=A0TheKey Mobile: 855.205.8007 = =C2=A0 = = On Wed, 13 Aug at 3:12 PM , Ariyan Green wrote: = = Good afternoon Malin, = = Just following up to confirm if an updated CCA has been collected from o= ur client? I would appreciate any updates you are able to provide at this= time. Thank you.=C2=A0 = = Kind Regards,=C2=A0 = Ariyan Green = = Finance Onboarding Analyst|=C2=A0TheKey = Mobile: 855.205.8007 = = = = = =C2=A0 = = = = On Mon, 11 Aug at 5:21 PM , Alejandro Aponte wrote:= = = Hello Team, = = Just touching base here, is there an update that can please be provided = to Ariyan?=C2=A0 = = "I am reviewing the onboarding documents for our client, Ralph Johnson, = and noticed that the payment method provided on the CCA belongs to the cl= ient; however, the form is signed by the client's spouse Lois Johnson. We= will need a financial or durable POA or a voided check that shows Lois i= s an authorized user on the account. If obtaining the POA or a voided che= ck is not feasible, could you please request a new CCA signed directly by= the client?" = = = =C2=A0 = Respectfully,=C2=A0 = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = On Fri, 8 Aug at 1:59 PM , LTCi Support wrote: Malin can we get the document=C2=A0corrected= and uploaded=C2=A0please. = Thank you, = Diane = = = = On Fri, Aug 8, 2025 at 12:58=E2=80=AFPM Ariyan Green w= rote: = = = = = Hi Diane, = = I hope you are doing well. Are there any updates that can be provided on= the CCA or POA at this time? = = Kind Regards,=C2=A0 = Ariyan Green = = Finance Onboarding Analyst|=C2=A0TheKey = Mobile: 855.205.8007 = = = = = =C2=A0 ----==_mimepart_68a3993f94c2f_2313fa180effea0552502de Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good afternoon Malin= , Are there any update= s that can be provided on the CCA for our client, Ralph Johnson? I would = appreciate any updates you can share at this time. Thank you.=C2=A0 Kind Regards,=C2=A0 Ariyan Green Finance Onboarding Analyst|=C2=A0 TheKey <sp= an style=3D"font-size: 10pt; font-fam