--000000000000a97a62064dda87de Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the additional information. We can move forward with the license procurement for Joey. @Terrence Vetter Please add the necessary license, and I will include it on the variance list. @Bryan Carter While this specific variance is small, these types of charges can quickly accumulate across the IT portfolio. We must continue to exercise due diligence to stay within budget and ensure any request outside the budget is approved and attributed to a BU P/L. Regards, Sonu On Tue, Mar 24, 2026 at 1:24=E2=80=AFPM Timothy Thomas wrot= e: > Hi Sonu, > > This will come out of the Montreal budget and is essential to the success > of our only bilingual (French / English) market. > > I'll ensure we offset this and more as we are 100% focused on cost > cutting. > > Thanks > Tim > > > > On Tue, Mar 24, 2026 at 2:41=E2=80=AFPM Bryan Carter > wrote: > >> For Joey to take calls as an LHA in a Montreal queue. >> >> Thank you. >> >> -- >> Bryan Carter >> VP of Inside Sales >> bryan.carter@thekey.com >> Mobile: (901) 489-3960 >> https://thekey.com >> >> >> >> On Tue, Mar 24, 2026 at 1:31=E2=80=AFPM Terrence Vetter > terrence.vetter@thekey.com> wrote: >> >>> Is this for Joey to take calls and operate as a LHA? >>> Or was this for management's ability to see reporting and listen to >>> recordings? >>> Thanks , Terrence >>> >>> >>> On Tue, Mar 24, 2026 at 2:29=E2=80=AFPM Bryan Carter >>> wrote: >>> >>>> Sonu, >>>> >>>> On this one, we don=E2=80=99t have time to wait very long. We need thi= s license >>>> added by the end of this week to stay on track with the Canada launch = in >>>> Zoom CC. >>>> >>>> We can figure out the $100 allocation to Tim's budget, but please >>>> approve the license so that we can get Joey setup and running. >>>> >>>> Thank you! >>>> >>>> -- >>>> Bryan Carter >>>> VP of Inside Sales >>>> bryan.carter@thekey.com >>>> Mobile: (901) 489-3960 >>>> https://thekey.com >>>> >>>> >>>> >>>> On Tue, Mar 24, 2026 at 1:02=E2=80=AFPM Sonu Singh >>>> wrote: >>>> >>>>> Gents, >>>>> We are tracking all non-budgeted items this year to monitor variance. >>>>> I am currently working with Gerri to establish a formal process for >>>>> tracking and explaining these variances.I will provide an update once= the >>>>> process, including cost allocation is finalized. >>>>> >>>>> Regards, >>>>> Sonu >>>>> >>>> --000000000000a97a62064dda87de Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the ad= ditional information. We can move forward with the license procurement for = Joey. @Terrenc= e Vetter =C2=A0=C2=A0 Please add the necessary license, and I will inclu= de it on the variance list. @Bryan Carter =C2=A0=C2=A0While this specific variance is sma= ll, these types of charges can quickly accumulate across the IT portfolio. = We must continue to exercise due diligence to stay within b